• Lead strategic product initiatives and system evolution; • Structure the roadmap, backlog, and prioritization of requests; • Translate business needs into scalable solutions; • Act as the interface between Product, Technology, Data, and Operations; • Conduct discovery, refinement sessions, and functional alignments; • Support the definition of flows, business rules, and user experience; • Monitor product indicators, metrics, and product evolution; • Ensure organization and direction of deliveries; • Support strategic decisions focused on operational efficiency and technological advancement.

• As a Product Manager (m/f/d) in our Payments team, your purpose will be to own the Booksy Wallet — the central hub through which every provider manages their money. • You'll drive the full payout experience: from balance visibility and reconciliation to the infrastructure behind pay-ins, gift cards, discounts, and loyalty. • This is a high-ownership role sitting at the heart of Booksy's revenue engine, and the decisions you make will be felt by thousands of providers every day.

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Support the identification of problems and opportunities using data, customer feedback, and product context; • Contribute to the definition and evolution of CRM features, especially those related to the pre-sales journey; • Monitor the development of initiatives together with the engineering team, ensuring alignment and clarity of scope; • Participate in validating deliveries, ensuring quality and adherence to the proposed problem; • Monitor feature metrics and indicators, supporting impact analysis; • Communicate the progress of initiatives and results to the team and stakeholders.