• Own tactical execution of Dell partnership initiatives, including sales enablement campaigns, co-marketing events (e.g., RSA, Clubhouse), and partnership announcements • Manage day-to-day coordination across Product, Marketing, Sales, and Customer Success to ensure initiatives remain on track • Serve as primary point of contact for Dell operational needs and requests • Track, manage, and report on partnership milestones and deliverables • Coordinate logistics for partnership events, webinars, and sales enablement activities • Manage partnership content by translating Halcyon-centric messaging into Dell-aligned positioning • Review and refine sales enablement materials, presentations, and communications for Dell audiences • Partner with Marketing to develop messaging that resonates with Dell’s sales teams and strategic priorities (e.g., Resilient Operations, Ransom Resilient PC) • Ensure all external-facing content aligns with Dell brand guidelines and partnership strategy • Draft and edit communications for Dell sales teams, leadership, and partners • Develop a deep understanding of the Dell partnership and represent Halcyon in internal and external meetings • Attend and contribute to weekly Dell alignment calls and strategic planning sessions • Anticipate partnership needs and proactively resolve operational blockers • Build strong knowledge of Dell’s organizational structure, sales processes, and go-to-market approach • Partner with the Project Management Organization to ensure initiatives are properly resourced, tracked, and aligned • Collaborate with Product on integration roadmap planning and positioning • Work closely with Sales and Customer Success on Dell-specific enablement and customer engagement strategies • Coordinate with Channel leadership on global partner strategy as it relates to Dell

• Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. • Participate in training sessions and team meetings to enhance knowledge and skills.

• Serve as a trusted advisor and operational partner to Enterprise Change team in execution of initiatives and projects from end-to-end. • Establish project management quality standards and ensure they’re met through validation processes and process improvement methodologies • Act as a central point of coordination for the Enterprise Change team, designing and managing operating routines to optimize decision making and information flow • Lead the planning, execution, and monitoring of complex, cross-functional change projects, ensuring delivery within scope, budget, and timeline • Effectively connect the dots across various priorities and initiatives and identify interdependencies between project stakeholders and working teams • Support the design and execution of change management strategies to ensure employee engagement, adoption, and success of transformation initiatives. • Lead the development, planning, and execution of key change initiatives, taking full ownership to ensure alignment with strategic objectives, successful delivery, and measurable outcomes.

• Own project objectives and milestones with minimal guidance, driving smaller-scope projects or complex cross-functional workstreams end-to-end. • Own enforcement of sales processes and policies and proactively recommend ways to raise the standard for on-time, high-quality work across the team and function. • Work within the Sales Operations team to devise and implement new solutions that solve complex project-level issues which may involve improvements and UAT for various tools used by the organization such as Salesforce and Zendesk. • Understand how your workstreams and broader projects align with Samsara’s overall corporate goals. Proactively prioritize work across your own workstreams and coordinate efforts with other stakeholders. • Understand core KPIs and recommend additional or adjustments to key performance indicators when appropriate, building on current feedback mechanisms. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.