• Create, support, and integrate processes and tools for delivering infrastructure services • Lead incident trending and analysis across multiple technologies • Manage tasks related to automated monitoring and alerting solutions • Oversee change implementation and communicate infrastructure changes to stakeholders • Provide problem management communications to senior leadership

IQVIA's AI and Technology Solutions (ATS) organization is hiring five Principal Enterprise Architects to define and govern enterprise-wide architecture strategy, standards, and roadmaps across a large, global technology landscape, with particular emphasis on clinical operations and clinical trial management domains. The role sits in the Architecture & Standards (A&S) group and works in close partnership with business, technology, and product leadership to translate strategy and OKRs into standards-driven, scalable enterprise architectures that reduce technical debt, promote reuse, and align to "the IQVIA way." Critical to success is deep familiarity with clinical operations and clinical trial management domains, including understanding of study design, site and patient management, regulatory compliance workflows, data integration across clinical and operational systems, and how technology and AI/agent-based capabilities can be applied to optimize trial execution and Clinical Operations efficiency. Preference will be given to candidates with hands-on experience in clinical trial management, site operations, patient cohort management, or related clinical domains, combined with ability to use enterprise architecture tools and capability models as the stable backbone for processes, products, data, and automation across business units. Job overview The Principal Enterprise Architect is accountable for co-designing target-state enterprise architectures and reference models with business, technology, and product leaders, and for prescribing standards, patterns, and guardrails that ensure consistency and scalability across IQVIA. The role provides a portfolio-wide view of business and technical capabilities, surfacing cross-cutting needs and opportunities to consolidate platforms and services in both application and data domains. Within clinical operations and clinical trial management, the architect will establish patterns and standards that govern how data flows across trial planning, site activation, patient recruitment, data collection, and trial closeout workflows, ensuring that technology investments support operational excellence and regulatory compliance. Key responsibilities Co-design and maintain enterprise architecture principles, standards, and reference architectures in partnership with business, technology, and product leaders, with explicit focus on clinical operations and clinical trial management to ensure that architecture patterns reflect the realities of study execution, site management, regulatory compliance, and patient safety. Define target enterprise data, AI, and interoperability reference architectures, including standard patterns for event driven architectures (e.g., Kafka), API management (e.g., Apigee, Azure API Management, Kong), and AI/ML platforms (e.g., Azure ML, SageMaker), and ensure initiatives align to these standards and roadmaps. Within clinical domains, establish patterns for EDC integration, clinical data warehousing, site and patient data orchestration, and agentic AI for trial feasibility, site matching, and cohort discovery. Partner with business units to translate strategies and OKRs into capability- and outcome-based architecture roadmaps that must with fully rationalized financials and an applied knowledge of, rather than project-specific solutions. In clinical operations, this includes collaborating with trial operations, site engagement, patient recruitment, and data management leaders to build roadmaps that optimize study start-up timelines, site activation efficiency, patient enrollment velocity, and data quality. Provide an enterprise-wide view of interrelated business and technical capabilities, identifying patterns, shared needs, and reusable platforms and services. In Clinical Operations contexts, surface opportunities to consolidate disparate site management tools, EDC platforms, and patient data systems, and identify where agentic AI and automation can reduce manual operational burden. Guide senior stakeholders through architectural options, trade-offs, and investment implications using clear, business-focused narratives and models. For clinical initiatives, articulate how architecture decisions impact trial timelines, regulatory risk, site partner experience, and patient enrollment. Ability to translate clinical domain objectives (study, regulatory requirements, and site/patient operational constraints) into reusable capability models and architectural blueprints that enable consistent, scalable trial delivery across geographies and therapeutic areas.

• Performs Inpatient Facility coding audits according to scope of work, for the purpose of Onboarding, Focused, Service Level Agreements or Other Types of reviews, using appropriate assignment of codes and other coding-related elements using MS DRG or APR DRGs. • Provides rich and concise rationale explaining the reasoning behind any identified changes, including specific references, location of documentation, etc. • Keeps abreast of regulatory changes. • Organizes and prioritizes multiple cases concurrently to ensure optimal workflow and turnaround time • Provides coder education via the auditing process • Function in a professional, efficient, and positive manner • Adhere to the American Health Information Management Association’s code of ethics. • Must be customer-service focused and exhibit professionalism, flexibility, dependability, desire to learn, commitment to excellence and commitment to profession. • High complexity of work function and decision making • Strong organizational, teamwork, and leadership skills

Job Title Senior Manager, Help Desk Purpose of the role At Amadeus Hospitality, we envision a 5-Star Operational Model aimed at delivering world-class service within the hospitality industry. Our key aspirations include enhancing customer satisfaction, improving service delivery, and achieving cost-effective operations to support anticipated growth. Position Summary: The Senior Manager, Level 1 Customer Support will be responsible for overseeing the day-to-day operations of the Asia Pacific Level 1 customer support team. This role is crucial in ensuring that customer inquiries and issues are resolved efficiently and effectively, contributing to the overall customer satisfaction and operational excellence of the organization. Purpose of the Role: The primary purpose of the Senior Manager, Level 1 Customer Support is to lead and manage the Level 1 customer support team, ensuring high-quality service delivery, adherence to service level agreements (SLAs),  operational KPIs, and continuous improvement in customer care processes. The role involves team management, process optimisation,  and collaboration with other departments to enhance customer support operations. Success in this role requires building strong collaboration with Hospitality managers, including Commercial, Product, R&D, Technical Operations, Legal, and Regional Customer Delivery Services.  A customer centric approach and problem solving positive attitude are also key. In this role you'll: Team Leadership: Lead and manage the Level 1 customer support team, providing guidance, support, and development opportunities to team members. Ensure team members are motivated and engaged to deliver high-quality service. Ensure that customer inquires and issues are resolved promptly and accurately, meeting or exceeding SLAs and performance metrics. Monitor and Analyse performance indicators such as resolution times and deflection rate Process Improvement: Identify areas for improvement in customer support processes and implement solutions to enhance efficiency and effectiveness. Continuously seek ways to optimize workflows and service delivery, in conjunction with the Customer Care Governance and Operations Team Collaboration: Work closely with other departments, including R&D, Product, and Technical Operations, to ensure seamless support for all products and services. Foster a collaborative environment to address customer issues effectively Customer Satisfaction: Monitor and analyze customer feedback and satisfaction metrics, implementing strategies to improve customer experience. Ensure high levels of customer satisfaction and loyalty. Reporting: Develop and maintain a portfolio of metrics to assess team performance and provide regular reports to senior management. Ensure transparency and accountability in reporting Budget Management: Manage the budget for the Level 1 customer support team, optimizing costs while maintaining high-quality service delivery - Talent Management: Recruit, onboard, develop and retain team members with the required skills and talent to perform optimally. Develop and execute plans to continually develop skills and retain staff through career pathing and personal growth Lead the Amadeus Hospitality function within the Manila office focusing on employee engagement, collaboration with other functional leaders and development of a team culture in the office. About the ideal candidate: A degree in business administration, operations management, engineering, IT or a related field.  MBA preferred. Significant experience (10+ years) in operations management, specifically in support and service functions Experience in qualifying, troubleshooting, and resolving technical problems Strong negotiation and arbitration skills Solid communication skills to articulate strategy, issues, actions, and solutions between Amadeus Hospitality and its customers Excellent problem-solving and resolution skills Project management skills with experience in organizing, prioritizing, and facilitating complex work plans Familiarity with Microsoft operating system environments and open-source platforms Experience working in a Hospitality technology field or industry is an advantage. Business Understanding •    Good understanding of industry drivers, uses financial indicators in decision-making processes. •    Manages the customer relationship ensuring quality services are provided. •    Continuously improving service delivery processes to enhance efficiency and effectiveness. •    Understands and transmits the need for change, supporting and motivating others to initiate Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.