Centralize, organize and share your most valuable brand assets with Canto digital asset management.
Account Manager DACH
Location
Germany
Posted
14 hours ago
Salary
0
Seniority
Lead
Job Description
Account Manager DACH
Canto
Role Description As a bilingual Account Manager at Canto, you will own a portfolio of 250+ DACH customers, conducting business in German and English. Your responsibilities will include: - Proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English. - Executing renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes. - Building 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations. - Partnering cross-functionally with Customer Success, Sales, Implementation, and Product to deliver a seamless customer experience from onboarding through renewal. - Maintaining accurate records in Salesforce (SFDC) with clear next steps, and communicating account health and recommendations to German-speaking stakeholders. Qualifications - Full professional fluency in German (spoken and written) — non-negotiable. - Previous experience managing DACH customers is essential. - 3+ years in Account Management or Customer Success in a SaaS environment with a proven track record of driving upsells, cross-sells, and renewals. - Experience managing 200–300 accounts with a consistent record of exceeding expansion targets and maximizing gross revenue retention. - Proven ability to identify churn signals and present value-based solutions to executive-level DACH stakeholders. - Proficient in CRM and CS tooling — Salesforce required; Clari, ChurnZero, and Pendo are a plus. Requirements - Fluent in German and ready to make an impact. Benefits - Use your German every day — bilingual fluency is a genuine advantage here, not just a box on a spec. - Own a strategic territory — full DACH market ownership from day one, with direct influence on revenue outcomes. - Grow with us — Canto is scaling fast; as the DACH portfolio grows, so does your opportunity. - Remote flexibility — We have an office based in Berlin that you can visit whenever suits you. - Collaborative, international team — diverse colleagues, open culture, and a company trusted by 4,000+ customers worldwide.
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