**Role Purpose** The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. **Accountabilities** - Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. - Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. - Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. - Contributes to IT process documentation and continuous improvement of IT operations workflows. **Key Responsibilities** - Administer identity and access management systems: user account creation, SSO configuration, and access reviews. - Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. - Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. - Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. - Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. - Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. - Support IT security audits and contribute to compliance evidence collection. - Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

Role Description The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. Qualifications - 3–5 years of IT administration or systems administration experience. - Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). - Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. - Proficiency in Windows and macOS administration; basic Linux skills are advantageous. - Familiarity with IT security frameworks, endpoint protection, and patch management. - Experience with IT service management (ITSM) tools and ITIL processes. - Strong attention to detail in systems configuration and documentation. - Good communication skills for both technical peers and end-user audiences. - Organised and process-driven; able to manage multiple systems responsibilities concurrently. - Proactive in identifying operational gaps and proposing improvements. - Bachelor's degree in Information Technology, Computer Science, or a related field. Requirements - ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications (nice to have). Benefits - Fixed compensation. - Long-term employment with vacation days. - Development in professional growth (courses, training, etc). - Being part of successful cutting-edge technology products that are making a global impact in the service industry. - Proficient and fun-to-work-with colleagues. - Apple gear.

Title: Director, Technical Support & Service Americas, Services Location: Camarillo, CA United States Division: Production Software Job Function: Service Application Workplace Type: Remote Req ID: 2835 Job Description: About the Role The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region. The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter. Job Responsibilities - Lead technical support, implementation, training, and services organizations across the Americas - Drive operational excellence and services profitability - Accurately forecast services and implementation activities each quarter - Partner with Sales to improve onboarding and customer delivery - Lead customer implementation, software adoption, and training initiatives - Optimize resource planning and headcount allocation - Collaborate with Finance on ROI and operational performance - Build relationships with OEMs, partners, and strategic customers - Lead managers, application engineers, technical support, and technical sales teams - Drive continuous improvement initiatives - Forecasting the service to be delivered by quarter Qualifications - 10-15+ years leading technical support, software services, or implementation organizations - Strong technical background with customer-facing leadership experience - Experience managing software implementation and technical service teams - Experience forecasting services delivery and utilization - Manufacturing software or industrial technology experience preferred - Strong operational and financial business acumen - Ability to bridge technical and commercial organizations Core Skills - Technical Support & Service Operations Leadership - Services Forecasting & Profitability - Manufacturing Software & Technical Services - Customer Implementation & Training - Cross-Functional Leadership - Operational Excellence & Continuous Improvement Work Environment Fully remote role with home office setup. Requires extended computer use and virtual collaboration. Travel 40-60%.

• Communicate with multiple audiences (i.e., partners, team members, and clients) verbally and in writing. • Manage complex calendars and coordinate appointments, meetings and conference calls  • Handle professionally sensitive and confidential business matters and assist with special projects  • Act as a resource for partners and team members • Team player with a positive attitude and works well with multiple personality types • Effectively manage competing priorities • Strong commitment to attention to detail, completion of tasks, and meeting strict deadlines • Work independently and with quick turnarounds • Manage competing priorities • Balance multiple objectives and perform successfully under pressure • Follow instruction in compliance with firm policy requirements and adhere to an existing set of rules and standards • This role is for a night-shift schedule of 8:00AM – 5:00PM CST.