• Coordinate and track incoming IT support requests and incidents; • Support employees with software tools setup; • Assist with onboarding and offboarding processes from the IT side; • Manage user accounts, permissions, and access requests; • Support administration of Jira, and Confluence, Google Workspace, etc; • Assist with managing user groups, permissions, roles, and spaces; • Help maintain workflows, automations, dashboards, and reporting configurations; • Maintain IT inventory, equipment records, and software licenses; • Escalate technical issues to appropriate engineering or infrastructure teams; • Support smooth daily operations of internal tools and workplace technology.

Role Description Phoenix Center is looking for an IT Help Desk Technician to join our dedicated team in Greenville. This full-time remote position is an excellent opportunity for those starting their careers in the healthcare technology sector. As an IT Help Desk Technician, you will play a crucial role in ensuring that our healthcare professionals have the technical support they need to provide exceptional care to our patients. In this entry-level role, you will assist with troubleshooting technical issues, maintaining IT equipment, and providing support to staff across various departments. Your contributions will help enhance our operational efficiency and improve the overall patient experience. We offer a competitive hourly salary range of $25 - $50, along with comprehensive benefits and opportunities for career advancement in the healthcare industry. Responsibilities - Provide first-level technical support to end-users via phone, email, and remote assistance - Troubleshoot hardware and software issues and ensure timely resolution - Assist in the setup, configuration, and maintenance of IT equipment - Document and track support requests using ticketing systems - Collaborate with IT team members to resolve complex issues - Maintain inventory of IT supplies and equipment - Educate users on best practices for technology use - Participate in IT projects as needed to improve service delivery Qualifications - High school diploma or equivalent; relevant certifications are a plus - Basic understanding of computer systems, networks, and software applications - Strong problem-solving skills and a willingness to learn - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Familiarity with ticketing systems and remote support tools is a plus - Customer service orientation with a focus on user satisfaction - Knowledge of healthcare IT systems is a plus but not required Benefits - Competitive hourly salary range of $25 - $50 - Comprehensive benefits - Opportunities for career advancement in the healthcare industry Company Description Join our team at Phoenix Center and embark on a journey of growth and innovation. At the Phoenix Center, confidential and effective client care is always our first priority. With over 45 years of experience, we have been caring for the citizens of Greenville County through quality prevention, intervention, and treatment services.

• Provide Tier 1 support in a Helpdesk environment • Identify requests from end-users • Categorize and record reported queries and provide solutions • Support problem identification • Process user account creation, modification, and deactivation • Perform identity verification and entitlement validation prior to executing requests • Maintain and update user access across systems such as directory services, applications, and client platforms • Ensure compliance with least privilege principles and client security requirements • Escalate unresolved problems to a higher level of support • Manage customer service or service desk functions • Act as a point of contact for support service users and customers • Log, categorize, and prioritize requests according to classification standards • Ensure adherence to Service Level Agreements (SLA)

• Designing, leading, and governing schedule and WBS practices across a portfolio of IT projects. • Managing the master IT project schedule in Microsoft Project Server. • Creating and maintaining Work Breakdown Structures (WBS) and WBS dictionaries. • Partnering with project managers and stakeholders to structure work, build robust schedules, and drive delivery outcomes. • Analyzing schedule data to identify cross-project impacts and recommending mitigation strategies. • Leading selected complex IT projects (e.g., new product/service launches, platform upgrades, software implementations) end-to-end. • Coordinating cross-functional teams (business, development, infrastructure, security, operations, vendors) to drive execution. • Providing practical guidance on defining activities, sequencing tasks, and managing baselines. • Use advanced Excel skills for data analysis and reporting insights to leadership.