• Communicate with multiple audiences (i.e., partners, team members, and clients) verbally and in writing. • Manage complex calendars and coordinate appointments, meetings and conference calls  • Handle professionally sensitive and confidential business matters and assist with special projects  • Act as a resource for partners and team members • Team player with a positive attitude and works well with multiple personality types • Effectively manage competing priorities • Strong commitment to attention to detail, completion of tasks, and meeting strict deadlines • Work independently and with quick turnarounds • Manage competing priorities • Balance multiple objectives and perform successfully under pressure • Follow instruction in compliance with firm policy requirements and adhere to an existing set of rules and standards • This role is for a night-shift schedule of 8:00AM – 5:00PM CST.

• Coordinate and track incoming IT support requests and incidents; • Support employees with software tools setup; • Assist with onboarding and offboarding processes from the IT side; • Manage user accounts, permissions, and access requests; • Support administration of Jira, and Confluence, Google Workspace, etc; • Assist with managing user groups, permissions, roles, and spaces; • Help maintain workflows, automations, dashboards, and reporting configurations; • Maintain IT inventory, equipment records, and software licenses; • Escalate technical issues to appropriate engineering or infrastructure teams; • Support smooth daily operations of internal tools and workplace technology.

Role Description Phoenix Center is looking for an IT Help Desk Technician to join our dedicated team in Greenville. This full-time remote position is an excellent opportunity for those starting their careers in the healthcare technology sector. As an IT Help Desk Technician, you will play a crucial role in ensuring that our healthcare professionals have the technical support they need to provide exceptional care to our patients. In this entry-level role, you will assist with troubleshooting technical issues, maintaining IT equipment, and providing support to staff across various departments. Your contributions will help enhance our operational efficiency and improve the overall patient experience. We offer a competitive hourly salary range of $25 - $50, along with comprehensive benefits and opportunities for career advancement in the healthcare industry. Responsibilities - Provide first-level technical support to end-users via phone, email, and remote assistance - Troubleshoot hardware and software issues and ensure timely resolution - Assist in the setup, configuration, and maintenance of IT equipment - Document and track support requests using ticketing systems - Collaborate with IT team members to resolve complex issues - Maintain inventory of IT supplies and equipment - Educate users on best practices for technology use - Participate in IT projects as needed to improve service delivery Qualifications - High school diploma or equivalent; relevant certifications are a plus - Basic understanding of computer systems, networks, and software applications - Strong problem-solving skills and a willingness to learn - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Familiarity with ticketing systems and remote support tools is a plus - Customer service orientation with a focus on user satisfaction - Knowledge of healthcare IT systems is a plus but not required Benefits - Competitive hourly salary range of $25 - $50 - Comprehensive benefits - Opportunities for career advancement in the healthcare industry Company Description Join our team at Phoenix Center and embark on a journey of growth and innovation. At the Phoenix Center, confidential and effective client care is always our first priority. With over 45 years of experience, we have been caring for the citizens of Greenville County through quality prevention, intervention, and treatment services.

• Brindar atención técnica remota diaria a clientes para resolver necesidades de funcionamiento en equipos Videojet dentro de plantas de producción. • Gestionar de principio a fin cada caso técnico, desde la recepción y priorización de llamadas hasta la resolución remota, cierre del caso o solicitud de despacho técnico en campo. • Monitorear equipos conectados a través del sistema remoto de Videojet, generando históricos y bitácoras de eventos. • Identificar fallas recurrentes y elaborar reportes semanales de actividad por modelo, ubicación y cliente para proponer contramedidas. • Interactuar con escalamiento global para atender fallas identificadas como alarma y obtener una solución expedita. • Trabajar de forma colaborativa con distintas áreas para apoyar objetivos relacionados con venta de piezas, equipos y consumibles, con base en el análisis del comportamiento de fallas reportadas en campo. • Retroalimentar a personal técnico y gerencias de servicio sobre casos específicos identificados en campo para el desarrollo de contramedidas.