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Ventrata logo
Ventrata

Ventrata is a proven and versatile booking platform built for high volume tours and attractions.

Technical Support Specialist, B2B, English, ES/PT

Support EngineerSupport EngineerContractRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Portugal

Posted

47 days ago

Salary

0

Seniority

Senior

EnglishPortugueseSpanish

Job Description

Technical Support Specialist, B2B, English, ES/PT

Ventrata

• Actively improve the customer experience; • Work with clients and their employees to identify problems and advise on the solution; • Recreate, troubleshoot and independently investigate reported issues; • Collaborate with development teams, identify errors and report bugs via internal helpdesk; • Master the support channels: Ventrata Chat, Slack and Helpdesk; • Help with client onboarding and uploading data to our systems; • Supporting internal teams with tasks beyond the job description.

Job Requirements

  • You are looking for a huge challenge;
  • You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
  • You are an open-minded person always looking for feedback and ways to improve;
  • You take pleasure and pride in your work;
  • You do wanna grow with the company;
  • You have excellent communication and interpersonal skills;
  • B2 English mandatory;
  • C1 Portuguese or Spanish mandatory;
  • Italian is a huge plus;
  • Analytical mind and problem-solving attitude;
  • Ability to effectively describe and document issues;
  • Attention to detail;
  • Ability to work independently and as a part of a team;
  • Based in Europe.

Benefits

  • You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, or Asia? We do not really mind if the shift time zone is covered…
  • Higher compensation rates for collaboration during national holidays;
  • Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
  • 24 days of paid vacation;
  • Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
  • Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
  • Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
  • We’re a group of motivated, curious, and international collaborators who enjoy what we do.

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