Ventrata

• Actively improve the customer experience; • Work with clients and their employees to identify problems and advise on the solution; • Recreate, troubleshoot and independently investigate reported issues; • Collaborate with development teams, identify errors and report bugs via internal helpdesk; • Master the support channels: Ventrata Chat, Slack and Helpdesk; • Help with client onboarding and uploading data to our systems; • Supporting internal teams with tasks beyond the job description.

• Architect and build the new Kiosk app on Kotlin Multiplatform, contributing to shared logic for ticket booking, inventory, and platform integrations. • Design the SDK surface that powers white-labeling, enabling our clients — from major global attractions to smaller operators — to customize the Kiosk experience to match their brand. • Build the touch-optimized Kiosk UI in Jetpack Compose, with performance and reliability suitable for always-on, single-purpose devices. • Implement smart caching and request strategies that keep the Kiosk responsive over real-world venue networks, while treating the product as online-first. • Write and maintain unit and integration tests for the Kiosk codebase, working with QA to shape the broader automation and hardware-mocking strategy. • Identify bottlenecks and bugs in the Kiosk runtime and drive them to resolution. • Collaborate with the Hardware/Platform team to integrate their peripheral abstractions cleanly into the Kiosk.

- Actively improve the customer experience; - Work with clients and their employees to identify problems and advise on the solution; - Recreate, troubleshoot and independently investigate reported issues; - Collaborate with development teams, identify errors and report bugs via internal helpdesk; - Master the support channels: Ventrata Chat, Slack and Helpdesk; - Help with client onboarding and uploading data to our systems; - Supporting internal teams with tasks beyond the job description.

• Responsible for the delivery of net new business and client wins. • Deliver against business targets and objectives • Management of the sales process end-to-end in your assigned territory. Identifying opportunities in the market to position the product effectively and enhance the value proposition to your target market • Building and maintaining strong, long-lasting customer relationships. Ensuring that client success is integrated into the sales process from the first point of contact. • Liaise with marketing, technical resources, and sales operations to ensure a unified and strategic sales approach. • Analyse regional market trends and discover new growth opportunities. Communicate closely with marketing and product management to create strategies to drive sales. • Provide timely revenue projections to management and deliver a predictable pipeline to drive forecast accuracy.

• Responsible for the delivery of net new business and client wins. • Deliver against business targets and objectives. • Management of the sales process end-to-end in your assigned territory. Identifying opportunities in the market to position the product effectively and enhance the value proposition to your target market. • Building and maintaining strong, long-lasting customer relationships. Ensuring that client success is integrated into the sales process from the first point of contact. • Liaise with marketing, technical resources, and sales operations to ensure a unified and strategic sales approach. • Analyse regional market trends and discover new growth opportunities. Communicate closely with marketing and product management to create strategies to drive sales. • Provide timely revenue projections to management and deliver a predictable pipeline to drive forecast accuracy.

Role Description Ventrata is excited to announce we are recruiting a skilled, US-based Sales Manager with a love of tours and attractions to drive new sales growth in the Americas. Our product is changing the way tours and tickets are sold across the planet. This rewarding new role will be integral to our growth trajectory. If you're excited about working in a fast-growth, scale-up environment with cutting-edge products that remove operational friction and maximize revenue opportunities in the leisure and tourism industries, then this is the role for you. The role is remote and will be based in North America. For consideration, it's expected that you are based in and able to work during the office hours of the target region. Additionally, you will be traveling for prospective customer visits or to conferences and events. Qualifications - A proven track record in a related revenue-generating role within the ticketing or travel-tech industry. - Direct experience working with (or for) major Attractions, Tours or Sightseeing operators. - Native English speaker or at least 5 years selling in native English-speaking markets (C1 as a minimum). - Fluency in Spanish a plus, not a requirement. - Must reside within the continental US or Canada. Requirements - Willing and able to travel regularly to potential client sites and trade shows. - Current passport and able to travel internationally infrequently. - Direct experience working with attractions. - Sales account planning skills and the patience to deliver against the plan. - Display creative and analytical problem-solving skills with an unrelenting passion for achieving revenue targets. - Strong interpersonal skills. - Be a self-starter who is comfortable working remotely and can manage their time and pipeline. Benefits - Unlimited paid holiday days. - WFH or work remotely. - Team buildings and company remote office. - Office in Brno and Lisbon. - Young and passionate team. - Hardware/remote setup package. - Fixed salary + OTE earnings.

Role Description Are you a frontend craftsman capable of creating and maintaining complex projects? Are you interested in cutting-edge technology? Do you see an existing, high-quality app not just for what it is, but for what it could become? If the challenge of transforming a modern application with a total redesign and Svelte 5 excites you, we need to talk. The Challenge: A Ground-Up Redesign on a New Foundation - This isn't about tweaking a simple app. Our core product is a powerful, configuration-driven checkout widget with multiple display modes, complex booking flows (such as cross-selling and multi-booking), and a dependent-booking management module. - It's a mature, high-quality application, and now it's ready for its next evolution. - Our mission is to execute a total redesign, fundamentally reimagining our user flows, component library, and design system, all built upon a modern Svelte 5 foundation. What You'll Be Building & Transforming - Our checkout widget is a SPA built upon Svelte 5 (migrated from v4), Vite, Typescript, Tailwind, Vitest, and Cypress. - Your responsibility will be foundational migrations (upgrading Vite, Tailwind, etc.), giving you a unique opportunity to learn the codebase's intricacies. - You will participate in translating a new, comprehensive Figma design with a great focus on project maintainability and code clarity. - As our Senior Frontend Engineer, you will be the primary force for this transformation, working alongside our Tech Lead to build the future of our product. What else? - We are looking for out-of-the-box thinking. Any action you take should be taken with the full intent to be responsible for it. - You are the owner of the delivery; you can push it, tweak it, and ask for questions! - You know when to be pedantic and take safe steps, and when to take action. - You can deliver :) What about AI? - We are heavily integrating AI into our process, using tools like Claude Code for code generation or Gemini CLI for experiments. - This doesn’t mean we delegate our work to agent systems; we use them to improve the delivery. - They are meant to augment our creativity and accelerate development. We don’t expect autonomous deliveries without your involvement. Other packages? - Our philosophy is "lean by design," and you'll be a key guardian of our codebase's quality as we transform it. - We are building a product with specific needs. There will always be decision-making before a package is included in the codebase. - Size and complexity are the kings, and this requires deep technical expertise. You need to know how to develop components and libraries. What about test coverage? - We have top-league QA with an excellent E2E suite. - You will be required to cover your features with component tests and unit tests. - This is not your regular 'ship it and see if it works.' We're talking about uncompromising quality. - Cypress and Vitest are your friends. What 'Senior' Means to Us - You're a Master Builder: You've been in the trenches with complex SPAs. You can look at a solid, existing system and see how to make it exceptional. - You're a Product-Minded Engineer: You don't just build what's on the ticket; you seek to understand the "why." - You're a Problem Deconstructor: You are a highly autonomous operator. You can analyse a complex system, plan a multi-step transformation, and execute it with precision without needing constant oversight. - You're a Tech Enthusiast: The idea of leveraging AI tools in your daily workflow excites you. Qualifications - Expert knowledge of modern JavaScript (ESNext) and TypeScript. - Proven experience building and maintaining complex, large-scale Single Page Applications (SPAs). - Experience with large-scale refactoring and evolving a mature codebase. - Demonstrated ability to work with intricate business rules and user flows. - Deep professional experience with Svelte is a significant advantage. Alternatively, expert-level experience in React or Vue with a demonstrable passion for mastering Svelte. - A pragmatic approach to problem-solving and a love for the craft of frontend development. - Intermediate English proficiency. - Nice-to-have: Backend development experience. - Preferably located in the Czech Republic time zone. Benefits - Fairly informal about working hours. - Unlimited paid holiday days. - Start-up working environment. - WFH or work remotely. - Team buildings and company remote office. - Two office locations: core team in Brno and a newly opened office in Lisbon. - Young and passionate team - the ‘Ventrata family.” - Hardware/remote setup package. - Competitive salary and regular salary revaluation. - Christmas bonuses. Company Description Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support. - Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. - Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. - Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. - These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year. - What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. - This financial stability allows us to innovate and grow on our own terms. - We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.

• Actively improve the customer experience; • Work with clients and their employees to identify problems and advise on the solution; • Recreate, troubleshoot and independently investigate reported issues; • Collaborate with development teams, identify errors and report bugs via internal helpdesk; • Master the support channels: Ventrata Chat, Slack and Helpdesk; • Help with client onboarding and uploading data to our systems; • Supporting internal teams with tasks beyond the job description.

• Sales Targets and Growth: Responsible for delivery of new business. • Delivering against business targets and objectives • Management of the sales process end-to-end in your assigned territory. Identifying opportunities in the market to position the product effectively and enhance the value proposition to your target market • Client Success and Relationship Management: Building and maintaining strong, long-lasting customer relationships. Ensuring that client success is integrated into the sales process from the first point of contact. • Collaboration with Sales Support Functions: Liaise with marketing, technical sales, lead generation, and sales operations to ensure a unified and strategic sales approach. • Market Analysis and Strategy: Analyse regional market trends and discover new growth opportunities. Communicate closely with marketing and product management to create strategies to drive sales. • Reporting and Forecasting: Provide timely revenue projections to management and deliver a predictable pipeline to drive forecast accuracy.

• Deliver qualified demo meetings to the Sales Team that fit our target market; • Working with your designated Sales Manager to develop and execute a territory action plan, developing a strong understanding of the market and competitive environment • Research & reach out to targeted prospects via telephone and email to qualify leads using a specified scoring system; • Navigate through a conversation flow to uncover business needs, understand pain points, and deliver Ventrata’s value proposition that clearly demonstrates how we create value for our clients; • Work with the sales and marketing teams to coordinate marketing campaigns designed to increase awareness and drive inbound leads; • Generate marketing qualified leads that are processed as new opportunities and sent to the sales team in the CRM system (Hubspot); • Maintain and update an accurate log of activity in the CRM;