• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. • Mapping decisions with requirements and be able to translate the same to developers. • Identifying different solutions and being able to narrow down the best option that meets the client’s requirements. • Own overall Health Cloud technical strategy, ensuring scalability, security, and compliance with healthcare regulations (HIPAA/PHI). • Showcasing a consulting mindset by acting as a solution provider rather than an order taker. • Act as a trusted advisor for business stakeholders, architects, and senior leadership on Health Cloud capabilities and best practices. • Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards. • Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards. • Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs. • Identifying project/service stakeholders at an early stage and working with them to ensure that the Act as a bridge between business stakeholders and Salesforce technical teams. • Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions. • Validate solution feasibility against Salesforce platform capabilities and project constraints. • Prepare and maintain process flows, business process models, functional diagrams, and documentation. • Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. • Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs. • Support user adoption through training materials, user guides, and release notes. • Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities. • Defining guidelines and benchmarks for NFR considerations during project implementation. • Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers. • Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. • Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. • Understanding and relating technology integration scenarios and applying these learnings in projects. • Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Design, build, and maintain scalable full-stack applications across frontend, backend, and infrastructure layers • Collaborate with Product, Design, Commercial, and Analytics teams to define and deliver impactful new features • Build internal tools and operational systems that improve efficiency and scalability across the organisation • Develop and integrate AI-powered workflows and LLM-based solutions using modern generative AI tooling • Explore, evaluate, and optimise the use of LLMs and AI systems across products and internal processes • Contribute to architectural decisions, scalability improvements, and ongoing platform evolution • Build high-quality user experiences using modern frontend technologies and design systems • Design and maintain reliable backend systems, APIs, and data structures • Work across evolving technologies and help identify the right tools and approaches for different problems • Participate in retrospectives, knowledge sharing, and continuous improvement initiatives • Foster a collaborative, inclusive, and psychologically safe engineering culture • Contribute to delivering products that create meaningful real-world impact for end users

• Architect, design, and develop products or systems aligned with the technical strategy, delivery timelines, and the quality and functional expectations defined with Product Management. • Define and support unit, system, and integration testing across your own code and the broader product or system; resolve defects, log issues, and assess potential impact on related products or systems. • Conduct and contribute to peer reviews of code, designs, and specifications in collaboration with the Development Lead or Manager. • Manage competing priorities effectively and plan your time to consistently deliver against agreed objectives. • Partner with Test Leads to recommend appropriate and effective testing strategies for the product or system • Review requirement specifications for completeness, identify gaps or ambiguities, and propose alternative approaches to Product Management aligned with business needs. • Drive the adoption of new architectures, technologies, design patterns, and engineering productivity improvements to strengthen quality, reliability, and delivery efficiency across projects or the team. • Recommend improvements to engineering standards and processes across the wider organization and take ownership of assigned implementation areas.

• Design, build, and maintain several agent-based web applications built using Next.js, TypeScript, Tailwind CSS, and OpenAI’s APIs and Agents SDK. • Contribute to existing Python API and web applications using the Flask framework. • Develop and improve AI-powered user experiences, including conversational, voice, and streaming interfaces. • Modify and refine AI prompts to support new product features. • Integrate with external platforms and services such as OpenAI APIs, GraphQL backends, AWS Amplify, MongoDB, and learning management systems using the LTI standard. • Architect and implement scalable backend APIs, service layers, and tool execution workflows. • Own feature development from technical design through implementation, testing, deployment, and monitoring. • Implement automated tests for new functionality. • Improve application reliability, observability, and performance using tools such as Sentry, OpenTelemetry, and related monitoring systems. • Collaborate with product, design, and stakeholders to translate requirements into high-quality technical solutions. • Establish and uphold strong engineering standards for code quality, maintainability, testing, and documentation. • Debug complex production issues across frontend, backend, integrations, and realtime systems.