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Caribou Financial is dedicated to empowering drivers to take control of their auto finances, save money, and achieve greater financial flexibility by simplifyin
Lender Development – Implementation Specialist
Location
Arizona + 2 moreAll locations: Arizona | Colorado | Illinois
Posted
102 days ago
Salary
$67K - $84K / year
Seniority
Mid Level
Job Description
Lender Development – Implementation Specialist
Caribou Financial
• Lead the End-to-End Implementation Process: Serve as the primary internal project manager for all new lender onboarding projects, from kick-off to post-launch hand-off. • Manage Project Timelines and Deliverables: Develop and maintain comprehensive project plans, oversee implementation timelines, and manage key deliverables to ensure lender launches are executed on time and with high quality. • Facilitate Cross-Functional Alignment: Coordinate and align internal stakeholders (including Sales, Product, Engineering, and Operations) to execute on implementation tasks, manage dependencies, and troubleshoot integration issues proactively. • Configure and Prepare Lender Data: Accurately maintain and configure lender information within internal systems, including rates, programs, documentation, and operational parameters, ensuring data integrity for launch. • Own Documentation and Knowledge Transfer: Develop and maintain internal and external documentation, including integration workflows, configuration guides, and troubleshooting steps, to ensure a smooth transition to ongoing operations. • Identify and Mitigate Risks: Proactively identify potential risks, roadblocks, and issues during the implementation lifecycle and develop and execute effective mitigation strategies. • Gather and Translate Feedback: Collect and document lender feedback during the onboarding process, translating recurring issues and opportunities into clear, actionable product or process improvement recommendations for internal teams. • Support Pre-Launch Testing: Coordinate and participate in User Acceptance Testing (UAT) and system validation to ensure the successful and accurate integration of the lender's systems with our platform.
Job Requirements
- 2+ years of professional experience in a project management, implementation, client onboarding, or technical support role, preferably within the credit union, banking, FinTech, or financial services industry.
- Proven experience managing complex projects with external stakeholders, adhering to tight deadlines, and maintaining clear communication across cross-functional teams.
- Strong understanding of the technical aspects of system implementation, API integration, and data migration is highly desirable.
- Exceptional detail-orientation and organizational skills with a proven ability to manage multiple concurrent projects.
- Strong written and verbal communication skills, with the ability to articulate complex technical information to both technical and non-technical stakeholders.
- Familiarity with consumer auto loans or related financial products is a strong plus.
- Comfortable working in a fast-paced, collaborative environment with a bias for action.
Benefits
- Competitive compensation: $67k - $84k
- Eligible for annual performance-based incentive
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
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