• You will be the technical voice in the room, translating complex supply chain challenges into compelling solution narratives. • Deliver customized product demonstrations tailored to prospect-specific pain points, in partnership with sales and technical teams. • Lead discovery sessions to uncover business requirements and map them to QSTRAT capabilities. • Articulate QSTRAT's differentiators against competitive solutions and industry alternatives. • Build and maintain demo environments and proof-of-concept configurations. • Own the customer journey from signed contract to go-live and long-term loyalty. • Deliver end-to-end implementation consulting and functional training for new and existing customers. • Configure solutions to meet customer business requirements and guide adoption to accelerate time-to-value. • Provide hands-on end-user configuration and training to ensure effective system utilization. • Own project timelines, milestones, and stakeholder communication to deliver on-time, on-budget implementations. • Act as the customer's trusted advisor, proactively identifying risks and recommending solutions to ensure long-term platform adoption and ROI. • Collaborate closely with Product Management, Development, Training, Sales, Marketing, and Customer Success teams to drive product enhancements and improve customer satisfaction.

• Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live • Manage 5–10 concurrent implementations with strong prioritization and clean project tracking • Lead structured customer calls: drive timelines, set expectations, prevent scope creep, and keep stakeholders aligned • Build and execute implementation plans, checklists, and milestones — while proactively improving them over time • Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live • Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution • Become increasingly comfortable with datasets and migrations (imports/exports, validation, accuracy checks) • Travel to customer locations as needed (often 3–4 trips/month currently) for onsite training, go-lives, and high-touch implementations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Imaging Specialist - Federal to join our Operations team in St. Louis, MO. In this role, you will be responsible for ensuring the secure, accurate, and high-quality conversion of physical documents into digital assets, serving as a critical link in our information management services. This position is a great opportunity to gain experience in data integrity and digital transformation. What You'll Do (Responsibilities) In this role, you will: Process and prepare a high volume of hard copy records for scanning, ensuring all documents are correctly sorted and prepped for efficient conversion. Operate and maintain scanning equipment to accurately convert physical documents into digital images, following strict quality control and production standards. Index and key critical data from documents into multiple software applications with a strong focus on detail and accuracy to ensure data integrity. Ensure compliance with all internal production procedures, security protocols, and client service level agreements to maintain document control and confidentiality. Other duties specified by your Supervisor/Manager What You'll Bring (Skills & Qualifications) Physical requirement: Must be able to lift up to 40lb. Must have a Real ID or Passport Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons. What We Offer (Benefits) Salary details: Exact Amount of $17.75/hr Shifts: Set schedule Monday - Friday; 2st shift 6:30 AM to 3:30 PM (OT may be required). Location: 1 Archive Dr., St. Louis, MO 63138 2 Weeks Paid Vacation, 10 Paid Holidays + Sick Pay. Comprehensive health, wellness, and retirement plans (Full benefits on day one, 401(k) with company match, and Employee Stock Purchase Program). Eligible for SCA Pay of up to an additional $5.09/hr (if benefits are declined) Opportunities for continuous learning and professional growth (Tuition Reimbursement and internal management/leadership opportunities). We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Category: Operations Group

• Lead complex, multi-system implementations for enterprise customers • Serve as an escalation point for implementation or customer data challenges • Partner with Product, Engineering, and Customer Success on roadmap priorities • Establish implementation playbooks, documentation practices, tooling standards, and quality benchmarks • Help shape and refine the technical delivery strategy for the team • Drive automation and scalability across onboarding and ingestion • Coach and develop Senior and Intermediate Implementation Engineers • Represent ODAIA as a technical leader in customer-facing forums • Evaluate new technologies and platforms to improve delivery performance