Medtronic logo
Medtronic

Engineering the extraordinary

Senior Director, Service and Repair Delivery

DirectorDirectorFull TimeRemoteSeniorTeam 10,001+Since 1949H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

16 hours ago

Salary

0

Seniority

Senior

Bachelor Degree15 yrs expExperience acceptedEnglish

Job Description

Senior Director, Service and Repair Delivery

Medtronic

• Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life! • Provide strategic and operational leadership for service delivery across the Asia Pacific region. • Ensure best-in-class customer support. • Drive regional execution aligned with global Service & Repair strategy. • Build a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. • Partner closely with global S&R leadership, regional commercial leaders, and Operating Units. • Oversee a geographically distributed service organization and APAC regional Contact Center supporting service coordination across markets. • Shape the future of service delivery in APAC by driving operational excellence and delivering best-in-industry service levels.

Job Requirements

  • Baccalaureate degree
  • Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.
  • Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub regions.
  • Ability to build strong partnerships across the organization and influence strategy and decision making.
  • Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, other)
  • Strategic thinking to develop and execute S&R strategies

Benefits

  • Competitive Salary
  • flexible Benefits Package
  • A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
  • This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
  • This position is eligible for an annual long-term incentive plan.

Related Categories

Related Job Pages

More Director Jobs

Airwallex logo

Product Director, Financial Markets & Financial Platform

Airwallex

Airwallex is a financial services company that has developed a “global financial platform for modern businesses.” As an employer, the company strives to cul

Director20 hours ago
Full TimeRemoteTeam 2,000Since 2015

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. What you'll do This strategic leadership role gives you full ownership of Airwallex's financial markets and financial platform product strategy and roadmap. The Financial Markets team owns our FX platform, Liquidity Platform and Stablecoin platform. The Financial Platform team owns our ledger, wallet experience, reporting and reconciliation. As Product Director, you'll collaborate deeply with financial partnerships, engineering, commercial, and operations teams to solve complex challenges and support ongoing product innovation. You'll manage and mentor a high-performing team of Product Managers, act as the subject matter expert for money movement and FX within Airwallex, and champion fast iteration on product launches and feature enhancements. Responsibilities - Define and own Airwallex's financial market's product strategy, solution design, roadmap, and delivery plans. - Lead, mentor and develop a team of high performing product managers. - Partner closely with engineering and design teams to build high-quality, scalable features and user experiences across web and mobile, driving clarity on requirements, trade-offs and timelines. - Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy-to-use products for our clients. Deeply understand user needs, target markets, and the competitive landscape; leverage customer and partner feedback to inform strategy and prioritization. - Manage difficult tradeoffs between long-term product vision and near-term growth, adapting quickly within a highly data-driven, fast-paced environment. - Lead the extension of financial markets into new verticals and use cases, validating opportunities and taking new propositions from concept to launch. - Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in finance, payments, and technology. Who you are - 8 + years of overall professional experience within Product Management - Bachelor's degree or higher in a related field - A customer obsession in building and developing 0 - 1 products - Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences - Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights - Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time - Ability to thrive in cross-cultural and cross-functional teams - Experience considering both user requirements and commercial strategy in order to drive meaningful product growth Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Singapore
Gloov Outsourcing logo

Director of Franchisee Support

Gloov Outsourcing

Managed Staffing Outsourcing Services & Fractional CFO Strategy. We build and lead teams for you to focus on growth.

Director21 hours ago
Full TimeRemoteTeam 1-10H1B No Sponsor

Role Description Gloov is seeking a highly skilled, bilingual Director of Franchisee Support on behalf of a leading U.S.-based home healthcare franchise network. In this high-level executive support role, you will work directly under the VP of Compliance to guide new franchisees through their launch phase and ensure ongoing operational and financial success. This role requires a proactive leader with a strong financial acumen, exceptional executive communication skills, and the ability to travel periodically to the United States to conduct onsite onboarding and training. Key Responsibilities - Franchisee Onboarding: Act as the primary point of contact for new franchisees, guiding them through the entire setup, compliance, and launch process. - Operational & Financial Support: Assist franchise owners with business planning, financial tracking, KPI management, and operational troubleshooting to ensure profitability. - Compliance Management: Ensure all new and existing franchisees adhere strictly to corporate policies, local regulations, and standardized operating procedures (SOPs). - U.S. Travel: Travel to the United States as required to participate in corporate meetings, conduct onsite training, and assist with hands-on franchise launches. - Process Improvement: Identify bottlenecks in the onboarding process and develop scalable solutions to improve the franchisee experience. Requirements - MANDATORY: Must possess a valid, unexpired U.S. B1/B2 Tourist/Business Visa or a U.S. Passport. (Candidates without a valid visa will not be considered). - Language: Advanced C1/C2 English proficiency (near-native). Must be able to communicate flawlessly with U.S. executives and business owners. - Experience: 5+ years of experience in operations management, franchise support, or a senior leadership role within the BPO industry. - Skills: Strong background in financial modeling, budgeting, and operational compliance. - Location: Remote (Must be based in Latin America and able to work standard U.S. Eastern Standard Time hours). Benefits - Highly competitive compensation: $8,500,000 – $9,150,000 COP per month, commensurate with experience. - 100% remote work structure (when not traveling). - All U.S. travel and accommodation covered directly by the client. - Opportunity to work directly with senior U.S. corporate leadership.

Latin America (LATAM)
COP8,500K - COP9,150K / month
Elekta logo

Strategic Account Director

Elekta

Leaders in precision radiation therapy, we're committed to ensuring everyone has access to the best cancer care possible

Director21 hours ago
Full TimeRemoteTeam 1,001-5,000Since 1972H1B Sponsor

Role Description Le rôle porte sur la vente stratégique et la gestion des relations clients, en identifiant de nouvelles opportunités d’affaires et en développant les comptes existants dans un environnement médical spécialisé, notamment en oncologie (radiothérapie). Les professionnels interagissent directement avec les clients, évaluent leurs besoins et recommandent des solutions en combinant expertise clinique et commerciale. Ils élaborent des propositions et des plans stratégiques à long terme afin d’assurer une croissance durable des comptes. Le/La Directeur(trice) des comptes stratégiques représente Elekta auprès des clients et est responsable de la gestion complète des comptes et du processus de vente, incluant la coordination des spécialistes. Le rôle nécessite une interaction crédible avec les parties prenantes cliniques, ainsi que le suivi des activités liées à la livraison, l’installation et l’exécution contractuelle. Relevant du Head of Sales, Canada, le poste vise le développement des comptes existants et l’acquisition de nouveaux clients, incluant des sites concurrentiels, selon une approche stratégique à long terme. Les responsabilités incluent la gestion du territoire, le développement du pipeline et la représentation lors d’événements du secteur. Le rôle nécessite une bonne connaissance des solutions Elekta et de leurs applications cliniques en oncologie, afin d’optimiser l’utilisation des installations et soutenir leur expansion. Toutes les activités doivent respecter la méthodologie de vente Elekta et assurer une gestion rigoureuse du système CLM. Responsibilities - Assurer la gestion complète des comptes et du cycle de vente dans un environnement de radiothérapie, en coordination avec les équipes Elekta - Développer des opportunités ciblées et gérer les interactions clients en utilisant une approche stratégique et un contexte médical - Élaborer un plan stratégique annuel du territoire avec mises à jour trimestrielles - Maintenir un suivi régulier des comptes afin de soutenir une croissance à long terme - Assurer une gestion rigoureuse des données dans le système CLM - Atteindre les objectifs de vente avec une approche de croissance durable - Respecter la méthodologie de vente et les principes de gouvernance Elekta - Comprendre les besoins des clients, incluant les flux cliniques en radiothérapie - Optimiser l’utilisation des installations et favoriser l’adoption de nouvelles solutions - Promouvoir des solutions alignées avec les exigences médicales et les objectifs clients Qualifications - Baccalauréat en administration, santé, sciences ou domaine connexe (maîtrise un atout) - Minimum de 3 ans d’expérience en oncologie (notamment en radiothérapie) – exigé - Expérience significative dans l’industrie des dispositifs médicaux ou des solutions de santé - Expérience démontrée en gestion stratégique des ventes et développement à long terme des comptes - Bonne connaissance du système de santé canadien, particulièrement au Québec et en Ontario - Capacité à interagir avec des intervenants cliniques et exécutifs - Expérience dans la vente de solutions complexes - Excellentes aptitudes en communication, négociation et influence - Capacité à évoluer dans une organisation matricielle - Bilinguisme français et anglais (oral et écrit) Requirements - Ce poste requiert une maîtrise du français et de l’anglais. Conformément à la Charte de la langue française du Québec, cette exigence est justifiée par la nécessité de communiquer efficacement avec des clients, partenaires et parties prenantes situés à l’extérieur du Québec. - Elekta peut recourir à des outils automatisés pour faciliter la présélection des candidatures, dans le respect de pratiques de recrutement équitables, transparentes et non discriminatoires.

Canada
Second Nature logo

Head of Onboarding – Director/VP level

Second Nature

We make managing your home Second Nature with our user-friendly products and services.

Director21 hours ago
Full TimeRemoteTeam 201-500Since 2012H1B No Sponsor

• Develop and implement a best-in-class onboarding strategy that aligns with company objectives and customer success metrics • Identify and refine onboarding workflows to increase efficiency, reduce time-to-value, and improve customer experience • Work closely with Sales, Product, Customer Success, and Support teams to ensure seamless customer transitions and alignment on goals • Design scalable, yet tailored onboarding programs for different customer segments, ensuring proactive engagement and early adoption of key features • Leverage automation and technology to scale onboarding efforts while maintaining a personalized touch • Establish and monitor key performance indicators (KPIs) such as time-to-value, activation rates, and customer satisfaction • Recruit, mentor, and develop a high-performing onboarding team, fostering a culture of excellence and continuous improvement • Gather feedback from new customers to identify pain points and drive improvements in the onboarding experience

United States