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Engineering the extraordinary
Senior Director, Service and Repair Delivery
Location
Australia
Posted
51 days ago
Salary
0
Seniority
Senior
Job Description
Senior Director, Service and Repair Delivery
Medtronic
• Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life! • Provide strategic and operational leadership for service delivery across the Asia Pacific region. • Ensure best-in-class customer support. • Drive regional execution aligned with global Service & Repair strategy. • Build a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. • Partner closely with global S&R leadership, regional commercial leaders, and Operating Units. • Oversee a geographically distributed service organization and APAC regional Contact Center supporting service coordination across markets. • Shape the future of service delivery in APAC by driving operational excellence and delivering best-in-industry service levels.
Job Requirements
- Baccalaureate degree
- Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.
- Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub regions.
- Ability to build strong partnerships across the organization and influence strategy and decision making.
- Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, other)
- Strategic thinking to develop and execute S&R strategies
Benefits
- Competitive Salary
- flexible Benefits Package
- A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
- This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
- This position is eligible for an annual long-term incentive plan.
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