Role Description Direct PMO, will be a hands-on, results-oriented, driven leader who thrives in successful execution of complex projects. This player-coach will lead a team of Program/Project Managers responsible for aligning, coordinating, and executing the technology roadmap and high-priority transformation initiatives. The ideal candidate combines deep technical understanding with exceptional communication skills and a collaborative mindset. They lead from the front—setting the pace, modeling best practices, and inspiring their team to deliver high-impact results with agility, clarity, and purpose. The role is key to ensuring seamless integration, high availability, scalability, and high adoption of IT solutions that serve the mission. - Technical Program Management: - Drive alignment between the technical roadmap and the strategic objectives. - Guide the integration of multiple IT workstreams, effectively manage interdependencies, and proactively identify and resolve technical risks. - Bring clarity to complex systems and foster cross-functional understanding across technical and non-technical stakeholders. - Risk and Issue Management: - Proactively surface risks and blockers early, using strong communication and influencing skills to drive resolution. - Build a culture of ownership and accountability across the team while ensuring leadership is informed and engaged on key issues. - Metrics and Reporting: - Establish a results-driven reporting ecosystem that tracks performance, progress, and outcomes. - Deliver clear, actionable insights through dashboards and executive briefings to inform timely decision-making and continuous improvement. - Strategic Leadership: - Design and implement an agile, scalable project management framework tailored to the goals. - Maintain a sharp focus on business impact, ensuring that all processes and methodologies enable strategic delivery and long-term transformation success. - Team Management: - Act as a coach and mentor to Program/Project Managers—leading by example with energy, empathy, and expertise. - Create a strong sense of purpose, enabling team members to grow, take ownership, and consistently deliver with excellence. - Cross-Functional Collaboration: - Serve as a central connector across IT, product, operations, and business units. - Facilitate effective communication and alignment, translating technical plans into strategic conversations, and ensuring that all partners stay engaged, informed, and committed to shared outcomes. Qualifications - 7-10 years of experience leading a team of IT Program/Project Managers in a highly technical, matrixed environment. - Strong technical background with enterprise systems design and software development processes. - Strong proficiency in understanding complex technical challenges. - Previous experience leading complex implementation of enterprise systems (Workday, Salesforce, ServiceNow, Snowflake, etc.). - Experience managing complex software-based projects with cross-functional and multidisciplinary teams, managing dependencies across many concurrent projects. - Excellent communication and collaboration skills with stakeholders at various levels across multiple functions, including C-suite executives. - Proven track record of change management focused on building strong interdepartmental relationships and influencing people engagement and expectations management. - Proven experience in developing and implementing project management methodologies and tools within a complex organization. - Ability to make and recommend data-driven decisions and leverage project management, workflow, and analytics tools to create a data-driven culture.