• Develop, implement, and manage predictive and preventative maintenance programs for installed-base customer in the Edgerton, WI area. • Execute all aspects of field service work, including site assessments, equipment installation, start-up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems. • Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff. • Perform advanced troubleshooting, service, and repair activities on paralleling switchgear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying hands-on technical expertise to diagnose and resolve issues at customer sites. • Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements. • Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence. • Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness. • Provide timely and detailed follow-up to customer requests, ensuring clear communication and effective issue resolution. • Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner. • Support the Technical Call Desk, assisting customers with diagnostics, troubleshooting, and technical guidance. • Adhere to established testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment to ensure safety, compliance, and reliability. • Support technical training programs for customers, partners, and employees on new and existing products. • Perform quality assurance reviews of engineering drawings, ensuring accuracy, constructability, and alignment with specifications.

• Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers • Resolve complex issues independently or in collaboration with technical support • Mentor and provide on-the-job training to junior Field Service Technicians • Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities • Analyze and report recurring service challenges and implement corrective actions • Manage inventory levels, ensuring proper stock for field operations • Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards • Ensure compliance with safety guidelines and company protocols in all field activities

• Commissioning and maintenance of our heat pumps at end customers and system operators • Service-oriented consultation for our customers and heating company personnel by phone and on-site to ensure customer satisfaction • Support your colleagues in technical field service across the wider area of your deployment • Take on on-call duties with the goal of assisting our customers as quickly as possible

Role Description The Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements. The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance. Essential Duties and Responsibilities: - Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards. - Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation. - Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements. - Monitor technician performance using established KPIs and provide coaching and corrective action as needed. - Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries. - Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements. - Review work orders and service documentation to ensure accuracy, completeness, and timeliness. - Support labor planning, forecasting, and cost-control activities. - Participate in audits related to prevailing wage, safety, and service compliance. - Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality. Qualifications - High School Diploma - 3+ years of experience in field services, operations, or technical support environments. - 1+ year of experience supervising field employees or contractors. - Working knowledge of California prevailing wage laws and compliance requirements. - Strong organizational and time-management skills with the ability to manage multiple priorities. - Ability to analyze operational data and make informed decisions. - Excellent verbal and written communication skills. Requirements - BS/BA degree (preferred) - Experience supporting government or public-sector contracts (preferred) - Experience with certified payroll or prevailing wage audits (preferred) - Lean, Six Sigma, or continuous improvement training (preferred) - Experience supervising third-party service providers (preferred) Benefits - An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: - Own It: Focus on high performance and drive toward breakthrough outcomes. - Do What’s Right: Champion integrity and good character. - Choose Courage Over Comfort: Lean into uncomfortable conversations and decisions. - Win Together: Collaborate and inspire people together.