• Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers • Resolve complex issues independently or in collaboration with technical support • Mentor and provide on-the-job training to junior Field Service Technicians • Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities • Analyze and report recurring service challenges and implement corrective actions • Manage inventory levels, ensuring proper stock for field operations • Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards • Ensure compliance with safety guidelines and company protocols in all field activities

• Commissioning and maintenance of our heat pumps at end customers and system operators • Service-oriented consultation for our customers and heating company personnel by phone and on-site to ensure customer satisfaction • Support your colleagues in technical field service across the wider area of your deployment • Take on on-call duties with the goal of assisting our customers as quickly as possible

Role Description The Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements. The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance. Essential Duties and Responsibilities: - Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards. - Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation. - Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements. - Monitor technician performance using established KPIs and provide coaching and corrective action as needed. - Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries. - Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements. - Review work orders and service documentation to ensure accuracy, completeness, and timeliness. - Support labor planning, forecasting, and cost-control activities. - Participate in audits related to prevailing wage, safety, and service compliance. - Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality. Qualifications - High School Diploma - 3+ years of experience in field services, operations, or technical support environments. - 1+ year of experience supervising field employees or contractors. - Working knowledge of California prevailing wage laws and compliance requirements. - Strong organizational and time-management skills with the ability to manage multiple priorities. - Ability to analyze operational data and make informed decisions. - Excellent verbal and written communication skills. Requirements - BS/BA degree (preferred) - Experience supporting government or public-sector contracts (preferred) - Experience with certified payroll or prevailing wage audits (preferred) - Lean, Six Sigma, or continuous improvement training (preferred) - Experience supervising third-party service providers (preferred) Benefits - An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: - Own It: Focus on high performance and drive toward breakthrough outcomes. - Do What’s Right: Champion integrity and good character. - Choose Courage Over Comfort: Lean into uncomfortable conversations and decisions. - Win Together: Collaborate and inspire people together.

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction. • Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution. • Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points. • Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams. • Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities. • Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods. • Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools. • Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery. • Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments. • Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers. • Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems. • Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.