• Drive Insightful Storytelling: Translate complex data into compelling, actionable insights that answer the “why” behind operational challenges and opportunities. • Develop interactive Tableau dashboards and visualizations that resonate with end users, empowering self-service analytics across the organization. • Engage & Understand: Build trusted relationships with business partners across functional areas such as collections and registration to map processes, document workflows, and identify unmet reporting needs. • Ask the right questions to uncover not just what data is needed, but why, helping shape metrics that align with business priorities. • Partner Across Teams: Collaborate with Database Analysts, Subject Matter Experts, and Project Analysts to ensure dashboards are accurate, timely, and actionable. • Liaise with Backend Analysts on data infrastructure needs, supporting the delivery of reliable, quality data. • Champion Continuous Improvement: Gather and synthesize feedback to iterate on dashboard designs and reporting approaches. • Embrace experimentation and learning, viewing challenges as opportunities to innovate. • Support, Document, and Train: Provide support for dashboard users, troubleshoot issues, and document best practices. • Contribute to user guides and training sessions, helping others unlock the power of data at DaVita Revenue Operations (ROPS).

Role Description The Member Experience Intelligence Analyst is responsible for transforming member‑interaction data into actionable intelligence. Using advanced analytics, AI‑powered insight tools, and real‑time feedback channels, this role helps the organization understand member behavior, identify friction points, and predict needs. The analyst delivers insights that enhance satisfaction, improve operational performance, and strengthen long‑term member loyalty. This position is open to flexible work options including a remote setup. Core Contributions - Experience Data & Insights Development - Collect, consolidate, and analyze member‑experience data from digital platforms, survey tools, CRM systems, and operational sources. - Use advanced analytical methods—such as segmentation, trend analysis, predictive modeling, and text analytics—to identify patterns and drivers of member satisfaction. - Build and maintain dashboards, scorecards, and standardized reporting for stakeholders at all levels. - Monitor key member‑experience indicators (e.g., NPS, satisfaction, effort, digital engagement) and produce insights that guide organizational decision‑making. - Advanced Analytics & Insight Generation - Apply AI‑enhanced analytics (including sentiment analysis, text analytics, and predictive modeling) to uncover key drivers of member experience issues. - Identify emerging friction points across onboarding, lending, digital banking, and service interactions. - Build dashboards and intelligence reports that translate complex data into clear, actionable findings. - Voice of the Member Intelligence (VoM) - Manage survey programs and structured feedback channels, ensuring representative sampling, clear measurement, and meaningful insight capture. - Synthesize open‑ended feedback, comments, and written input to identify emerging themes and member expectations. - Prepare comprehensive insights summaries to support strategic discussions, board meetings and organizational planning. - Strategy, Collaboration & Change Enablement - Present analytical findings to leaders in a clear, compelling, and actionable format. - Collaborate with cross‑functional teams—such as Digital Experience, Marketing, Operations, Member Solutions, Compliance, and Product—to align insights with organizational goals. - Recommend and support pilots, tests, or targeted initiatives designed to improve the member experience. - Track and report on the impact and outcomes of implemented improvements. Qualifications - Bachelor’s Degree in Data Analytics, Business, Behavioral Science, Statistics or a related field or equivalent experience. - 2–5 years of experience in data analytics, customer/member experience, strategy, business intelligence, or a related field. - Experience with visualization and analytics tools (Power BI, Tableau, Excel, SQL preferred). - Computer Skills: Microsoft Office Suite (Word, PowerPoint, Outlook, Teams with advanced Excel), BI Tools (Power BI, Tableau or SQL), Qualtrics, Medallia, CRM or similar platforms are preferred. Requirements - The expected salary for this position is $31.93 to $38.32 per hour. Benefits - Competitive 401k - Tuition reimbursement - Flexible work options - Volunteer opportunities - Water Cooler Chats with executive teammates - Clubs & Sports - Food truck days - ….and more!

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike’s Counter Adversary Operations (CAO) Elite is looking for a highly motivated, self-driven, detailed-oriented, and experienced Senior Analyst dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. In this role, you will leverage CrowdStrike CAO's extensive resources to provide advanced threat hunting expertise and intelligence analysis to safeguard our customers' environments. You will develop a trusted partnership by helping customers identify and operationalize timely, actionable, and relevant threat intelligence and threat hunt findings. This position offers exceptional growth opportunities, blending technical mastery with strategic advisory services, all powered by CrowdStrike's world-class intelligence and hunting capabilities. After a period of learning our custom-built tool suite, workflows, and methodologies you will join other CAO Elite Analysts protecting our customer's networks by performing tailored threat hunting and customer specific threat intelligence operations, including: - Executing sophisticated threat hunting operations - Providing high value, actionable, threat intelligence aligned to the customer's requirements using your expertise and knowledge of the threat landscape - Delivering high-impact briefings and recommendations spanning threat hunting, dark web, and intelligence information relevant to your customer - Responding to customers’ ad hoc requests for information and support - Building lasting partnerships with customers As you grow in the role you will have opportunities to undertake research, improve our threat hunting service, develop specialized intelligence knowledge, and work with other CrowdStrike teams across a broad range of topics and projects. Am I a CAO Elite Analyst? - Are you passionate about threat hunting, threat intelligence, and dark web monitoring? - Do you love working with customers and interacting with stakeholders from SOC analysts to CISOs? - Are you a skilled communicator who enjoys crafting and delivering targeted presentations? - Do you crave new and innovative work that leads the way? What You’ll Do: - Maintain ownership of assigned customer accounts, facilitate high levels of customer satisfaction, and be a trusted advisor for CAO Elite customers - Perform threat hunting, research dark web data, and research tailored threat intelligence for CAO Elite customers based on their specific requirements and environment - Prepare and deliver customer presentations relating to intelligence reports, dark web alerts, and threat hunting findings on a regular basis - Respond to customer requests relating to threat intelligence, threat hunting, and dark web monitoring What You’ll Need: All candidates must possess the following qualifications: - 5+ years of experience in two (or more) of the following areas: - Incident response or security operations - Threat hunting - Cyber Threat intelligence - Dark web monitoring - Exemplary organizational skills with the ability to communicate both executive and detailed level findings to clients; ability to effectively communicate tasks, guidance, and methodology with internal teams. - Presentation Delivery: a background in presenting, briefing, and delivering reports to stakeholders ranging from individual contributors to executives. - Incident Handling: experience conducting threat hunting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hacktivists. - Intelligence Tradecraft: knowledge of cyber threat intelligence terminology and data communication concepts and technologies. - Ability to travel on short notice, up to 5% of the time. Location & Work Arrangement: - This is a remote role with a regular on-site requirement at the client's Dublin, Ireland office, typically on a quarterly basis. Additional on-site visits may be required to support business needs. Security Clearances: - This role requires the successful candidate to undergo Garda Vetting in accordance with the National Vetting Bureau. Garda Vetting clearance is a condition of employment for this position. Bonus Points: - Understanding of contemporary scripting languages - Familiarity with application programming interfaces (API) #LI-Remote #LI-EV1 Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

• Support CMS quality measure submissions, including eCQMs, inpatient/outpatient quality reporting, and ACO/MSSP programs • Monitor and interpret CMS and ONC proposed/finalized regulations and assess operational impact • Build and support Epic reporting and configuration solutions, including QRDAs, extracts, risk assessments, and clinical documentation workflows • Perform monthly and quarterly quality performance monitoring and reporting • Collaborate with regulatory leadership and support junior analysts as needed