• Provide high-quality travel support via phone, email, and chat • Manage hotel, flight, rail, and car rental bookings accurately and efficiently • Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management • Support customers with self-service functionality across digital platforms and mobile applications • Ensure compliance with travel policies, operational procedures, and global travel regulations • Work closely with internal teams to resolve travel-related issues and improve customer experience • Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes • Participate in internal training sessions, supplier updates, and operational meetings • Provide operational feedback to improve processes and customer satisfaction • Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment

Role Description Mercier Consultancy MD is seeking a Dutch Speaking Advisor for an innovative Online Payment Platform, with the opportunity to work in Bulgaria. This role is ideal for individuals with excellent communication skills who are passionate about assisting customers in the digital payment space. As an Advisor, you will provide expert guidance and support to Dutch-speaking users, ensuring they have a seamless and secure payment experience. - Respond to customer inquiries in Dutch related to online payment services, transactions, and account management. - Provide clear explanations and assistance regarding platform features, security protocols, and troubleshooting. - Document interactions with customers accurately using CRM software. - Collaborate with technical and operational teams to resolve complex issues efficiently. - Stay updated on the latest product updates, industry trends, and regulatory requirements. - Contribute to improving customer satisfaction and loyalty through professional and empathetic support. Qualifications - Fluency in Dutch (written and spoken) is essential; proficiency in English is an advantage. - Previous experience in customer service or advisory roles in fintech or online payment platforms is preferred. - Strong problem-solving skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to handle sensitive information with confidentiality and professionalism. - Familiarity with CRM systems and digital payment technologies. - Willingness to relocate to Bulgaria and adapt to a new cultural environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - And Much More...

Role Description Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Analyst working at home in Poland you’ll be a part of bringing humanity to business. - Support the current business process automation including: - Process improvement assessments - Supporting business case information used to prioritize projects - Project management of systems, launch, reporting or other projects - Analyze support performance metrics and identify root cause and improvement initiatives - Manage program action item log - Communicate with and between the program, all support organizations and the client BIM Essential Duties & Responsibilities: - Project Management – Manage Tasks assigned by Google - Performance Analysis and Process Improvement - Interdepartmental and client communications - Proven leadership skills - Strong business acumen - Process Innovation helpful - Background in business operations a bonus - Handle the Google laptop updates - Interface with support organizations to improve program capabilities and performance - Work on program issues list - Assist Google TAM in End-to-end Project Management of all systems implementation, program launches and other related projects through stabilization - Assist Google TAM for UAT and stabilization and testing to ensure smooth deployments - Strong communication skills, Client interaction a plus - Other duties as it relates to operation support to the programs IT Essential Duties & Responsibilities: - Issue, install and receive the equipment to and from the user/s - Provide replacement support and service of accessories (mouses, keyboards, headsets etc) - Maintain asset/inventory of devices/accessories and periodically update the Site IT POC at Krakow and/or Site IT Supervisor - Be the first point of contact in case of problems with the Client's platforms - Provide and support the users with basic information on the induction day 1 (how to reset password – help.ttec.com, how to access web version of the outlook) - Understand and enforce IT policies and follow all security compliance practices - Keep the IT Supervisor informed of all changes, hardware and software failures, and operational issues - Complete assigned work orders by due date within established goals Benefits - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement) - Multisport Card - Reimbursement program and tuition program - 8 400 PLN gross monthly salary + annual bonus

Role Description As a Senior Consultant specializing in Atlassian products, you will collaborate with key stakeholders to drive technical excellence across all stages of the Software Development Life Cycle, including: - Requirements Elicitation - Solution Architecture - Design You will be responsible for: - Crafting high-level design artifacts - Ensuring seamless implementation of Atlassian solutions such as Jira, Confluence, and Bitbucket - Leading the development and deployment of Atlassian applications - Ensuring high-quality code deliverables, automation efficiency, and system scalability - Overseeing validation for all types of testing, including performance, security, and integration - Supporting implementation, transition, and warranty phases - Fostering a culture of learning and collaboration, where best practices, innovation, and diversity are valued - Enhancing team productivity, driving agile transformations, and optimizing Atlassian toolsets to meet business objectives effectively Qualifications - Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. - At least 10 years of experience in Information Technology. - Preferred: - At least 6 years of experience in configuring, customizing, and administrating Atlassian tools such as Jira, Confluence, Bitbucket, and Bamboo - At least 3 years of experience in developing Jira workflows, custom fields, screen schemes, issue types, and automation rules - At least 3 years of experience with Jira Query Language (JQL), Groovy scripting (ScriptRunner), and REST API integrations - At least 3 years of experience working with Unix/Linux systems, shell scripting, and CI/CD pipelines using Bitbucket and Bamboo - At least 5 years of experience in the software development life cycle, including Agile methodologies and DevOps best practices - At least 5 years of experience in project life cycle activities, including development, maintenance, and Atlassian tool migrations - Strong ability to collaborate in a diverse/multi-stakeholder environment, ensuring seamless integration of Atlassian solutions - Experience in the Financial Services domain, implementing process optimizations using Atlassian tools for compliance and workflow automation - Strong analytical skills, including troubleshooting Atlassian applications and improving platform performance - Experience and enthusiasm for working in a global delivery environment, managing enterprise-wide Atlassian deployments and governance Requirements - In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees. - Candidates must be willing to work in rotational shifts, as the role may involve a combination of regular shifts and off shift support needs as they arise. - The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Benefits - Medical/Dental/Vision/Life Insurance - Long-term/Short-term Disability - Health and Dependent Care Reimbursement Accounts - Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) - 401(k) plan and contributions dependent on salary level - Paid holidays plus Paid Time Off