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TTEC

Customer experience obsessed. Powered by people + technology.

Change Management

ConsultantConsultantFull TimeRemoteMid LevelTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

Poland

Posted

13 days ago

Salary

PLN8.4K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Change Management

TTEC

Role Description Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Analyst working at home in Poland you’ll be a part of bringing humanity to business. - Support the current business process automation including: - Process improvement assessments - Supporting business case information used to prioritize projects - Project management of systems, launch, reporting or other projects - Analyze support performance metrics and identify root cause and improvement initiatives - Manage program action item log - Communicate with and between the program, all support organizations and the client BIM Essential Duties & Responsibilities: - Project Management – Manage Tasks assigned by Google - Performance Analysis and Process Improvement - Interdepartmental and client communications - Proven leadership skills - Strong business acumen - Process Innovation helpful - Background in business operations a bonus - Handle the Google laptop updates - Interface with support organizations to improve program capabilities and performance - Work on program issues list - Assist Google TAM in End-to-end Project Management of all systems implementation, program launches and other related projects through stabilization - Assist Google TAM for UAT and stabilization and testing to ensure smooth deployments - Strong communication skills, Client interaction a plus - Other duties as it relates to operation support to the programs IT Essential Duties & Responsibilities: - Issue, install and receive the equipment to and from the user/s - Provide replacement support and service of accessories (mouses, keyboards, headsets etc) - Maintain asset/inventory of devices/accessories and periodically update the Site IT POC at Krakow and/or Site IT Supervisor - Be the first point of contact in case of problems with the Client's platforms - Provide and support the users with basic information on the induction day 1 (how to reset password – help.ttec.com, how to access web version of the outlook) - Understand and enforce IT policies and follow all security compliance practices - Keep the IT Supervisor informed of all changes, hardware and software failures, and operational issues - Complete assigned work orders by due date within established goals Benefits - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement) - Multisport Card - Reimbursement program and tuition program - 8 400 PLN gross monthly salary + annual bonus

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