Cloudnative SaaS insurance technology to manage existing portfolios more efficiently and to quickly launch new products
Account Manager
Location
Germany
Posted
7 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
EMIL Group
• Strategic development of existing customers in the insurance market • Primary point of contact at management level • Ensure customers get maximum value from the EMIL Insurance Suite • Build and maintain long-term relationships with decision-makers at C-level and departmental levels • Strategically grow accounts with a focus on share of wallet • Position EMIL as a technology partner for insurers’ digital transformation • Regular executive meetings, business reviews and alignment of the joint roadmap • Identify upselling and cross-selling opportunities within existing customers • Close collaboration with Sales, Product and Customer Delivery • Proactive planning and management of contract renewals • Ensure high customer satisfaction and long-term partnerships • Develop and implement appropriate measures for churn prevention • Support customers during implementation and operation of the EMIL platform • Coordinate between customer, Delivery, Support and Product Management • Escalation management for critical issues • Develop reference customers, case studies and success stories • Support Marketing and Sales at events, with references and industry positioning • Systematic feedback of customer input to Product Management and Go-to-Market
Job Requirements
- At least 7–10 years’ experience in Account Management or Enterprise Sales in a software or IT environment
- Experience managing complex enterprise customers, ideally in the insurance sector
- Proven track record of expanding existing customer relationships (upselling / cross-selling / renewals)
- Strong understanding of IT architectures, SaaS models and digital transformation projects
- Ability to build and nurture relationships at C-level and departmental levels
- Experience managing complex stakeholder structures and transformation projects
- Structured, independent working style and strong customer orientation
- Excellent communication and presentation skills at management level
- Native-level German and very good spoken and written English
Benefits
- An attractive compensation package aligned with your experience, qualifications and responsibilities
- A remote-friendly working model with occasional travel to our Berlin office
- 30 days of annual leave, plus half days off on Dec 24 and Dec 31
- A personal training and development budget of at least €500 (possibly more)
- Exciting internal development opportunities through a fixed role-development model, regular feedback cycles and performance reviews
- Company contribution to Urban Sports Club membership
- Heavily subsidized company pension plan
- A VSOP (virtual stock option plan) program allowing employees to share in the company’s success
- We provide modern hardware — choose Windows or iOS
- Weekly company lunches and a well-stocked snack bar for small cravings
- As part of a dynamic, motivated team of experts you’ll benefit directly from colleagues’ knowledge
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. 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