• Monitor and provide feedback on the quality of phone interactions with participants • Evaluate calls of representatives and advisors to ensure compliance with internal policies and procedures • Provide continuous call evaluation feedback through written evaluations • Document and escalate call monitoring issues to management as necessary • Compile and track performance at an individual level using quality monitoring data management system • Extract and organize metrics to create month-end reporting and analysis • Facilitate call calibration exercises among Quality Assurance Specialists • Partner with internal resources to ensure thorough and accurate information in training and feedback • Conduct need/skill gap analysis and contribute to appropriate learning solutions • Assist with organization of training related projects and develop training materials for new representatives, advisors, and managers

• Build AI-based testing frameworks and pipelines that automate the full QA workflow: design test strategies, develop automated tests, create and execute test plans, perform different types of testing across workflows, and analyze defects—all powered by LLM tools and modern AI frameworks • Perform functional, regression, integration, and load testing across agent workflows • Analyze defects and incidents, identify root causes, and help prevent regressions • Collaborate closely with developers, product managers, and R&D on release validation • Contribute to improving QA processes, test coverage, and automation practices

Role Description At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world. As Quality and Lean Leader, you will own and drive an integrated operational excellence strategy across the EMEAA Pole full value stream. Reporting to the SPS Business Operations Leader and the EMEAA Pole General Manager, this role is pivotal in delivering safe, reliable, and consistently high-quality solutions that meet customer and regulatory expectations. You will embed Safety, Quality, and Lean principles deep into all operations, leading a high-performing team of Quality & Lean professionals. This is a senior leadership role with broad influence — spanning operations leadership, Value Stream transformation, suppliers, and customers. You will be the driving force behind continuous improvement across Safety, Quality, Delivery, and Cost (SQDC), delivering measurable value to customers and shareholders alike. - Operational Excellence – Lead end-to-end quality and lean transformation across the EMEAA Pole, ensuring best-in-class efficiency, compliance, and profitability. - Customer & Regulatory Assurance – Ensure all customer requirements are consistently embedded and delivered, reducing cost of poor quality and elevating the customer experience. - Cross-Functional Leadership – Partner across EHS, EMEAA teams, Steam Power Services, Gas Power, and supplier networks to align strategy and accelerate Value Stream performance. Qualifications - Education – Bachelor's degree in Engineering, Business, or a related discipline. - Industry Experience – Significant leadership experience in Operations and/or Quality within the power generation or regulated industrial environment. - Lean & Continuous Improvement – Certified Lean Practitioner or Six Sigma Black Belt, with hands-on expertise in Kaizen facilitation, Value Stream Mapping, Daily Management, Hoshin Kanri, and A3 methodologies. - Problem Solving – Advanced proficiency in structured problem-solving techniques including 8D, 5-Why, and Root Cause Analysis, with a track record of resolving chronic issues and preventing recurrence. - Transformation Leadership – Proven ability to lead large-scale operational transformation programs across multiple workstreams, from initiation through sustained deployment, with clear accountability for timelines and measurable outcomes. - Quality & Compliance – Strong knowledge of QMS frameworks, technical regulations, and compliance requirements, with demonstrated ability to drive SQDC improvements. - Team & Accountability – Proven leader of Quality, Lean, and Operations teams, with strong accountability, resource planning capability, and experience managing multi-year Continuous Improvement Roadmaps. - Communication & Influence – Excellent written and verbal communication skills in English, with the ability to engage and influence across all levels of the organization. - Mobility – Willing and able to travel regularly, both regionally and globally. Requirements - A principled leader who leads with clarity, consistency, and integrity — embodying GE Vernova's Leadership Behaviors. - A seasoned Quality & Lean professional with deep expertise in quality management, Kaizen, problem-solving, value stream optimization, and daily management. - You are able to travel regionally on a regular basis and globally on a periodic basis. Benefits - Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. - A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. - GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. Company Description GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce.

Role Description Coordinates the ongoing development and implementation of organization wide quality improvement activities. Collaborates with Home Health leadership, staff, and information systems in facilitating specific job activities to achieve organizational goals. Assists in the coordination of studies performed within the Quality Assurance program and prepare reports as required. Qualifications - Bachelor's Degree in Nursing (BSN): Preferred - Experience in Home Health: Required Requirements - Registered Nurse (RN) licensure in the state of practice: Required Essential Functions - Prepares first level analytical and statistical reports for the department. - Maintains information systems and report results regularly to the department director and appropriate leadership and staff. - Assists with the maintenance of the company's quality assurance program and identifies opportunities to improve patient care within the center. - Conducts concurrent and retrospective chart audits and data extraction and focused studies as assigned. - Assists in the planning, organization and direction of Quality Assurance programs and related activities. - Develops and maintains a calendar of chart review activities, including focus studies. - Ensures chart reviews are timely, accurate, and meet all data requirements for CHAP, CMS, Medical Staff and the Board Quality Council and Governing Board. - Responsible to perform initial screening and analysis of reported events, conduct data abstraction, and assist in facilitating meaningful Medical Staff case review documentation. - Monitors compliance with both internal standards and regulatory requirements and makes recommendations for the adjustment of company programs accordingly. - Works with QA Director to help implement appropriate plans of action to correct identified deficiencies as needed. - Identifies peer review cases through internal and external sources as appropriate. - Collaborates in planning, implementing, and evaluating department activities. - Assists Department Heads and staff in the evaluation of programs and effect changes as necessary to improve programs and assure compliance with regulatory requirements. - Performs other job-related duties as assigned. Organizational Requirements - Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. - Adventist Health participates in E-Verify. Visit E-Verify for more information about E-Verify. - By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.