We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore's leading English and Writing Specialist. Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience! Be a part of the influential Human Resource team at Write Edge, dedicated to managing a diverse portfolio of HR functions and initiatives. From talent acquisition and development to employee engagement and performance management, our team works closely with the different teams in Write Edge to reach its goals in the Singapore market. Responsibilities: A successful candidate will be expected to work independently and collaborate closely with the HR manager and leadership team to execute various tasks. Payroll: - Own the full spectrum of payroll processing and administration, ensuring accuracy, timeliness, and compliance. - Coordinate closely with internal stakeholders on all pay components, including (but not limited to), incentives, bonuses, entitlements, and claims. - Ensure end-to-end payroll execution meets quality standards and statutory requirements. - Investigate, manage, and resolve payroll-related queries, discrepancies, and disputes in a timely and professional manner. - Administer and maintain Time & Attendance, Leave, and Pay modules within the HR system. - Ensure compliance with country-specific labour laws, statutory contributions, and payroll regulations. HR Administration, Compliance & People Support - Support and aanage core HR administrative processes, including employee records, contracts, onboarding, offboarding, and employment changes. - Maintain accurate and up-to-date staff records across systems and files. - Ensure ongoing compliance with employment laws, HR policies, and internal governance requirements. - Support HR reporting, audits, and documentation as required. - Support the performance management and appraisal process, including coordination and documentation. - Administer 360-degree assessment and feedback tools where required. - Support employee engagement surveys, including basic analysis and follow-up. Qualifications and Skills: - Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). - Preferably at least 2 years experience handling payroll administration - Good knowledge in Singapore and Malaysia Employment and Income Tax Act - Exhibit strong understanding of local laws and compliance standards - Demonstrate a proven track record in effectively handling employee relations - Proficient in Google Applications and tech-savvy - Strong administrative skills and stakeholder management ability Job Details: - Working Hours: Mon - Fri, 9am - 6pm - Remote Arrangement Benefits: - Flexi-benefits - Staff discounts - Work directly with an established leader and mentors who can help develop you and your career - A work environment that respects and invests in you - A dynamic working environment that will engage and challenge you - Do impactful work that makes a difference - Opportunity to be part of a growth story

• Conduct onboarding, offboarding, vacation and leave processes, ensuring compliance with labor legislation and internal policies. • Manage and reconcile electronic timekeeping records, address inconsistencies and support payroll closing. • Support payroll processing by verifying payroll events, statutory charges and bank integrations. • Prepare reports and provisions (vacation accruals, 13th-month salary and related charges), providing information to support decision-making. • Handle submission and verification of statutory filings and ancillary obligations (eSocial, FGTS Digital, DCTFWeb, among others). • Provide support to employees and managers for questions related to labor routines and payroll. • Identify opportunities for continuous improvement, driving efficiency, standardization and better organization of the department's processes.

• Independent, accurate and timely execution of the monthly payroll for all locations (wages & salaries) • Accurate calculation of salaries, special payments and deductions (using DATEV Lohn & Gehalt) • Reporting and certification to social security institutions, tax authorities and other relevant organizations • Electronic retrieval and processing of sickness certificates • Serve as the primary contact for all payroll-related queries for the sites • Coordination and correspondence with health insurance providers, social security institutions and authorities • Continuous optimization of payroll processes • Support the HR department with administrative tasks and HR projects

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Team Lead on our US CX payroll and benefits team. You will be a people leader within the Customer Experience organization, responsible for leading high-performing teams delivering payroll and benefits administration services within a managed services model. Job Requirements We want to hear from you if you have: - Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements) - Strong knowledge of US benefits administration (health, retirement, deductions, integrations) - Proven experience leading customer support or managed services teams in a payroll environment - Hands-on experience with Zendesk (or similar CRM/support platforms), including reporting and workflow optimization - Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and how to drive performance against them - Experience working in a payroll bureau or managed services environment - Demonstrated ability to operate in fast-paced, scaling environments - Experience partnering with Product and Engineering teams to influence roadmap and deliver customer-centric solutions - Strong operational leadership, including workforce planning, capacity modeling, and performance management - Excellent stakeholder management and communication skills - Data-driven mindset with strong analytical and problem-solving capabilities Job Responsibilities This role combines deep domain expertise in US payroll and benefits with strong operational leadership, ensuring service delivery is accurate, compliant, and scalable. The role is accountable for team performance, customer outcomes, and operational excellence, while also acting as a strategic partner to Product, Engineering, and Go-To-Market teams to shape and launch new services. - Own and design end-to-end US payroll service delivery processes within a managed services framework - Ensure compliance with US payroll regulations including IRS reporting, multi-state taxation, and statutory requirements - Define and monitor SLAs, KPIs, and quality standards across payroll operation - Act as escalation point for complex payroll scenarios (tax discrepancies, retro calculations, corrections) - Partner with Product, Engineering, and Compliance to align payroll capabilities with regulatory and customer needs - Support Customer Experience and GTM teams with payroll expertise and solution design - Drive continuous improvement, automation, and standardization of payroll processes - Support onboarding and transitions of customers into Managed Services - Act as a trusted advisor internally on payroll best practices and optimization - Design and launch new value service to the US Payroll market Base salaries for this role range from $110,000 - $142,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Benefits At HiBob, our people are at the heart of everything we do. We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity , including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match starting Day 1 - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off - plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events , both in-person and virtual Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.