Role Description A manufacturer of industrial processing equipment is looking to add a Field Service Technician to support customers across the western United States. This is a hands-on, travel-heavy role focused on maintaining, troubleshooting, and optimizing complex machinery in live production environments. You’ll operate as the on-site technical expert—bridging engineering knowledge with real-world execution—while building strong relationships with plant personnel and identifying opportunities for additional support and services. What You’ll Be Responsible For - Serve as the primary technical resource at customer sites, supporting installation, maintenance, troubleshooting, and optimization of industrial equipment - Lead or guide field crews during shutdowns, turnarounds, and repair activities to ensure safe and efficient execution - Diagnose mechanical and/or controls-related issues and implement practical solutions to minimize downtime - Maintain ownership of project performance, including safety, quality, schedule, and overall efficiency - Document completed work, including detailed service reports and recommendations for future improvements - Partner with internal teams to scope service work, contribute to proposals, and help secure follow-on opportunities - Build strong working relationships with customers to understand their operations and identify ways to improve equipment performance - Provide technical support remotely when not on-site, including occasional off-hours support as needed - Manage travel schedule and workload to meet service demand and internal utilization expectations Qualifications - Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field - At least 2+ years of experience working with industrial equipment, manufacturing systems, or material handling machinery - Strong troubleshooting skills across mechanical systems (controls experience is a plus) - Experience in industries like wallboard, pulp & paper, or similar continuous-process manufacturing is a plus - Ability to work independently in the field with minimal supervision - Solid communication skills and the ability to interact directly with customers in a professional, solutions-oriented manner Requirements - Remote role based in the Western U.S. - High travel requirement to customer sites (majority of the role is field-based) - Exposure to a wide range of industrial environments and equipment types - Opportunity to grow into more advanced technical or leadership responsibilities over time

• Develop, implement, and manage predictive and preventative maintenance programs for installed-base customer in the Edgerton, WI area. • Execute all aspects of field service work, including site assessments, equipment installation, start-up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems. • Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff. • Perform advanced troubleshooting, service, and repair activities on paralleling switchgear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying hands-on technical expertise to diagnose and resolve issues at customer sites. • Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements. • Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence. • Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness. • Provide timely and detailed follow-up to customer requests, ensuring clear communication and effective issue resolution. • Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner. • Support the Technical Call Desk, assisting customers with diagnostics, troubleshooting, and technical guidance. • Adhere to established testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment to ensure safety, compliance, and reliability. • Support technical training programs for customers, partners, and employees on new and existing products. • Perform quality assurance reviews of engineering drawings, ensuring accuracy, constructability, and alignment with specifications.

• Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers • Resolve complex issues independently or in collaboration with technical support • Mentor and provide on-the-job training to junior Field Service Technicians • Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities • Analyze and report recurring service challenges and implement corrective actions • Manage inventory levels, ensuring proper stock for field operations • Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards • Ensure compliance with safety guidelines and company protocols in all field activities

• Commissioning and maintenance of our heat pumps at end customers and system operators • Service-oriented consultation for our customers and heating company personnel by phone and on-site to ensure customer satisfaction • Support your colleagues in technical field service across the wider area of your deployment • Take on on-call duties with the goal of assisting our customers as quickly as possible