Helping Visionaries Change the World
Amazon Connect Business Architect
Location
Canada
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Amazon Connect Business Architect
Miratech
• Lead and participate in planning, analysis, and design activities related to enterprise architecture implementation • Define and communicate contact center architecture vision across infrastructure, applications, personalization, and agent desktop capabilities including endpoints (phones) • Engage in business analysis and design for contact routing, personalization, and self-service capabilities • Analyze and define business and agent desktop requirements to build a unified enterprise framework • Translate enterprise and business requirements into long-term technical architecture and data lake solutions • Collaborate with stakeholders across business and technical teams to support scalable contact center transformation initiatives
Job Requirements
- 4–5 years of experience in voice and data telecommunications with strong exposure to contact center technologies and customer communication solutions.
- Hands-on experience with Amazon Connect including contact flow setup, routing, integrations, reporting, and omnichannel support solutions.
- Experience in understanding business requirements and converting them into technical solutions for contact center migration and transformation projects.
- Good knowledge of customer communication channels such as IVR, voice, chat, SMS, email, and digital support platforms.
- Experience working with chatbots, voice bots, co-browse solutions, and workflow automation to improve customer experience and operational efficiency.
- Strong stakeholder management, requirement gathering, communication, and problem-solving skills with the ability to work closely with business and technical teams.
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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