• Develop personalized coach plans and provide regular coaching sessions with each team member to discuss performance and provide feedback on areas for improvement • Mentor and encourage a growth mindset amongst the team • Identify and recruit top-performing sales talent and manage performance and disciplinary challenges • Assess and set account territory priorities for the team • Develop and maintain accurate sales forecasts and regularly review and adjust sales plans and forecasts • Use data to monitor performance and identify trends or areas for improvement • Develop sales strategies and tactics that align with company goals and customer needs • Observe, assess and monitor seller outreach, deal pipeline and deal quality • Build strong relationships with internal peer teams and leadership to drive strong cross-organization success • Build relationships with external customers, prospects and partners, to support the go-to-market strategy • Encourage cross-functional collaboration to ensure the sales team has the support and resources they need to succeed • Foster a culture of teamwork and collaboration within the sales team to promote knowledge sharing and best practices • Encourage feedback and open communication to ensure all team members feel heard and valued, and to address any issues or concerns

• Establish Built-In Quality culture and deploy Zero Defect approaches across DAC engineering lifecycle • Develop and own DAC-specific quality processes, procedures, and engineering deliverables aligned with company standards • Lead Design FMEAs and Process FMEAs as core tools for proactive risk identification and mitigation • Integrate EHS and product safety requirements into DAC system design and engineering operations • Drive compliance and regulatory readiness by identifying relevant standards and requirements for DAC systems • Lead root cause analysis and corrective actions for design issues, test escapes, and field events • Partner across engineering, supply chain, and field execution to incorporate quality and compliance requirements • Plan and support internal audits, design reviews, and readiness reviews for DAC NPI projects • Enable culture change by championing Quality, EHS, and Compliance principles and coordinating training programs

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution. • Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards. • Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations. • Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues. • Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries. • Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance. • Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy. • Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies. • Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements. • Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

• Evaluate newly boarded loans for data standards • Assess loan modifications for documentation accuracy • Verify file maintenance updates by team members • Validate payoff activity for accuracy • Monitor daily operational reports for errors • Contribute to audit preparation and respond to inquiries • Reconcile general ledger accounts • Assist training new team members