• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution. • Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards. • Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations. • Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues. • Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries. • Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance. • Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy. • Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies. • Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements. • Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

• Evaluate newly boarded loans for data standards • Assess loan modifications for documentation accuracy • Verify file maintenance updates by team members • Validate payoff activity for accuracy • Monitor daily operational reports for errors • Contribute to audit preparation and respond to inquiries • Reconcile general ledger accounts • Assist training new team members

Role Description We’re seeking an experienced Licensing Specialist to lead our efforts to license clinicians across the country. This role is key to ensuring Neura can service patients where they are. You will own the licensing process end-to-end — from gathering license requirements from providers to completing all forms and documents to submission and tracking. You will collaborate with internal teams to determine which new licenses are required, identify process gaps, and help scale our operation. Responsibilities - Own end-to-end clinician licensing workflows across multiple states - Intake → document collection → submission → follow-ups → approval → ongoing maintenance - Manage high-volume licensing pipelines in parallel, ensuring timelines are met and risks are flagged early - Coordinate with clinicians to collect required documents and ensure applications are accurate and complete - Communicate directly with state licensing boards to resolve issues, clarify requirements, and push applications forward - Track licensing progress, approvals, and renewals using clear reporting and operational dashboards - Identify bottlenecks and drive improvements to reduce cycle time and increase throughput - Build and maintain SOPs, checklists, templates, and scalable workflows for licensing operations - Partner closely with clinical leadership, legal/compliance, and operations teams to support state expansion - Manage 3rd party vendor responsible for renewal tracking and submission Qualifications - 2–5+ years of experience in healthcare operations, clinician licensing, provider enrollment, or credentialing - Direct experience managing multi-state clinician licensing processes - Proven ability to manage many applications simultaneously across different states and clinician types - Ability to work effectively with busy clinicians and drive timely completion of required steps - Strong understanding of state licensing board processes, documentation requirements, and common failure points - Exceptional attention to detail and ability to maintain accurate records in a regulated environment - Strong project management and workflow execution skills - Proficiency in Google Sheets / Excel and comfort maintaining trackers and reporting - Self-starter comfortable working independently in a hybrid, distributed team Preferred - Familiarity with AI tooling to accelerate efficiency in this role - Experience with compact licensing frameworks (e.g., PSYPACT, IMLC, Nurse Licensure Compact) - Experience working in telehealth, mental health, or multi-state clinician organizations - Familiarity with credentialing and provider ops tools (e.g., Medallion, Modio, symplr) What Success Looks Like - Licensing applications move quickly, accurately, and predictably across states - Clinicians have a smooth, low-friction experience - Internal stakeholders have clear visibility into pipeline status and risks - Cycle time decreases over time through process improvements and better systems Mindset & Approach - High ownership mentality—you proactively identify problems and take initiative to solve them - Collaborative and low-ego; you build trust quickly across teams and lead without formal authority - Deeply mission-driven and excited about shaping the future of healthcare - Ready to roll up your sleeves and jump in wherever needed—no task too big or small Culture: About Being a “Neuron” Neura is building a category-defining neurology company, and we’re doing it with a team that’s all-in. We move with urgency, we take ownership end-to-end, and we hold an extremely high bar because the work is real and the impact is personal. We’re here to raise the standard of care and deliver a patient experience that is world-class. You’ll thrive here if you have an unwavering curiosity to do right by the patient and you’re energized by delivering a radically better patient experience, not incremental improvement. If you’re the kind of person who sees what could be better and can’t let it go, who learns fast, executes with precision, and follows through to outcomes, you’ll fit right in. You’ll be surrounded by a highly committed, humble, and inspiring team that challenges each other directly, supports each other deeply, and gets better every week. If you want real responsibility, real velocity, and the chance to build something transformative from the ground up, this is the place for you. Neura Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. If located within a reasonable commuting distance to our NYC office, employees in hybrid roles are required to be in the office 2 days per week (Tuesdays & Thursdays) for the full 8 hours of a typical business day. Our office is conveniently located at 205 East 42nd Street in New York. Company Description Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases.

Flexible work from home options available.