Title: Account Manager Location: Courtaboeuf France Full time Remote   As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our collaborative sales team at Thermo Fisher Scientific and contribute as an Account Manager III. You will increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services. Working in a supportive environment that values achievement and innovation, you'll help enable our customers to make the world healthier, cleaner and safer. In this role, for the South West region of France, you will develop and implement strategic sales plans, manage key account relationships, and ensure customer satisfaction through consultative selling. You'll work with cross-functional teams to provide tailored solutions that meet customer needs while achieving sales targets. Through a combination of customer visits and virtual engagement, you'll serve as a trusted advisor to help customers advance their scientific goals. REQUIREMENTS: • Bachelor's degree preferred plus 3 years of sales experience, preferably in laboratory, scientific, or healthcare industries • Preferred Fields of Study: Life Sciences, Chemistry, Biology or related scientific field • Technical knowledge and ability to understand customer applications and workflows • Excellent communication, presentation and negotiation skills • Demonstrated ability to build and maintain customer relationships at all levels • Proficiency with CRM systems (preferably Salesforce) and MS Office suite • Analytical and strategic planning capabilities • Results-oriented with demonstrated success in achieving sales targets • Ability to work both independently and collaboratively in a matrix environment • Valid driver's license and ability to travel up to 50-75% within assigned territory • Fluency in English required; additional languages beneficial • Commitment to Thermo Fisher's core values of Integrity, Intensity, Innovation and Involvement

• You manage and develop relationships with UK & International TMC and corporate clients • You drive the adoption and growth of ehotel solutions, including central billing, priority booking platform and Online Booking Engine partner integrations • You support account growth, client retention, and new business opportunities • You conduct client meetings, presentations, business reviews, and product demonstrations • You work closely with Sales, Product, Operations, Customer Service, and Onboarding teams • You represent ehotel at customer meetings and industry events across the UK & International markets • You maintain accurate client and pipeline documentation and contribute to process improvements

• Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells. • Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies. • Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them. • Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them. • Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues. • Balancing individual and team KPIs (50%/50%) and being accountable for both.

• Build and maintain strong relationships with high-value customers through personalised and proactive communication • Deliver exceptional customer service and create long-term customer loyalty • Engage with customers across multiple communication channels and platforms • Understand customer preferences, behaviours, and needs to provide tailored experiences • Organise and coordinate VIP activities, events, and market-focused initiatives • Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market • Handle customer requests and escalations professionally and efficiently • Create positive and memorable customer journeys aligned with VIP service standards • Collaborate with internal teams to improve customer engagement and retention strategies • Manage multiple customer interactions simultaneously while maintaining high-quality service delivery