• Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells. • Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies. • Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them. • Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them. • Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues. • Balancing individual and team KPIs (50%/50%) and being accountable for both.

• Build and maintain strong relationships with high-value customers through personalised and proactive communication • Deliver exceptional customer service and create long-term customer loyalty • Engage with customers across multiple communication channels and platforms • Understand customer preferences, behaviours, and needs to provide tailored experiences • Organise and coordinate VIP activities, events, and market-focused initiatives • Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market • Handle customer requests and escalations professionally and efficiently • Create positive and memorable customer journeys aligned with VIP service standards • Collaborate with internal teams to improve customer engagement and retention strategies • Manage multiple customer interactions simultaneously while maintaining high-quality service delivery

• Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography. • Successfully launch new products, service offerings and generate new equipment leads. • Build effective relationships with and service all targeted hospitals / personnel to maintain and grow relevance within each account. • Develop and execute a Territory Business Plan / Resource Allocation to maximize ROI. • Meet field activity expectations including sales call activity and investment in medical education programs.

• You identify key influencers and networks in the German law-firm market • You develop strategic partnerships that generate reach, trust and qualified leads for JUPUS • You build long-term relationships with relevant market stakeholders • You develop new referral and growth channels in the legal market • Establish and prioritize a relevant partner landscape in the German legal market • Identify and approach potential partners such as law-firm software providers, legal IT service providers, regional and national bar associations, and law-firm–adjacent service providers • Develop concrete cooperation models and joint go-to-market initiatives • Build robust relationships with decision-makers and key referrers • Plan and implement initial pilot partnerships and referral models • Participate in relevant industry events and networking formats • Closely collaborate with Sales, Marketing and Leadership • Maintain CRM, track performance and continuously develop existing partnerships