• Handle warm inbound and outbound patient calls • Contact new leads promptly after inquiry submission • Schedule and confirm patient appointments accurately • Conduct ongoing follow up calls for leads and existing patients • Provide professional virtual receptionist and front desk support • Answer scheduling and patient related inquiries professionally • Maintain accurate CRM notes, call logs, and appointment updates • Follow internal workflows, SOPs, and communication standards

Role Description We are looking for a Dental Cold Caller with experience in appointment setting and AR collections to support a busy dental practice. The main focus of this role is outbound cold calling to inactive patients and new leads to encourage and secure appointment bookings. This position also includes Accounts Receivable (AR) follow-up, collections, and insurance-related support. Candidates must have prior experience working in a dental practice and be comfortable handling high-volume outbound calls. Key Responsibilities - Cold call inactive patients for patient reactivation - Contact new leads and encourage appointment bookings - Follow up with patients to confirm appointments - Handle Accounts Receivable (AR) follow-up and collections - Contact patients regarding outstanding balances and payments - Insurance verification and claims follow-up - Schedule and coordinate patient appointments - Maintain accurate patient notes and updates in the system - Provide professional and friendly patient communication - Work with the video/camera turned on during the shift as needed Qualifications - At least 1 year of experience working in a dental practice - Strong outbound/cold calling and patient reactivation skills - Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction) - Experience with AR collections, patient billing, or collections follow-up (preferred) - Experience in insurance verification (a plus) - Professional and confident phone presence - Strong customer service and patient-facing experience - Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement) - Proactive and responsive communication - Willing to participate in daily check-ins and supervision - Consistent attendance and reliability Requirements - Clear and professional written and spoken English - Relevant work experience - Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding) - Availability to work with the video/camera turned on throughout the entire shift Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 15 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

Title: Psych Admissions Coordinator I Location: Jamaica Plain, MA Job type: Part time job requisition id: RQ4051693 Job Description: Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Psychiatric triage for all levels of care for units on and off-site, certain affiliates, MGB facilities, and capitated contracts. Provides teaching function for all evaluating clinicians regarding payers and precertification requirements Does this position require Patient Care? Yes Essential Functions Provides MGB with a wide bed/service search following the established triage procedure. -Interviews the patient, family member or referring professional to obtain clinical and demographic data to determine need for evaluation and/ or admission: following established admission procedure. -Continually reassess census and bed availability. -Completes financial screening according to established procedure. -Enters patient information and ADT transactions into the Epic EHR system completely and accurately. -Completes admitting paperwork. -Interacts with departmental hospital staffs in a professional and cooperative manner. -Maintains confidentiality of information of the department and contributes to the effective operation of the department. Weekend Hours, Occasional Evening shifts Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Relevant professional experience 1-2 years preferred Knowledge, Skills and Abilities - Demonstrated strong interviewing and organizational skills. - Beginning knowledge of psychiatric diagnosis and treatment. - Familiarity with data entry. - Excellent communication via telephone and in person. - Knowledge of proper keyboarding methods. Additional Job Details (if applicable) Physical Requirements - Standing Frequently (34-66%) - Walking Frequently (34-66%) - Sitting Occasionally (3-33%) - Lifting Frequently (34-66%) 35lbs+ (w/assisted device) - Carrying Frequently (34-66%) 20lbs - 35lbs - Pushing Occasionally (3-33%) - Pulling Occasionally (3-33%) - Climbing Rarely (Less than 2%) - Balancing Frequently (34-66%) - Stooping Occasionally (3-33%) - Kneeling Occasionally (3-33%) - Crouching Occasionally (3-33%) - Crawling Rarely (Less than 2%) - Reaching Frequently (34-66%) - Gross Manipulation (Handling) Frequently (34-66%) - Fine Manipulation (Fingering) Frequently (34-66%) - Feeling Constantly (67-100%) - Foot Use Rarely (Less than 2%) - Vision - Far Constantly (67-100%) - Vision - Near Constantly (67-100%) - Talking Constantly (67-100%) - Hearing Constantly (67-100%) Remote Type: Hybrid Work Location: 1133 Centre Street Scheduled Weekly Hours: 0 Employee Type: Per Diem Work Shift: Rotating (United States of America) Pay Range: $25.52 - $30.34/Hourly Grade: 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Role Description This is a remote position. Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Neurological Rehab Appointment Setter) on behalf of a growing neuro-focused outpatient rehabilitation clinic. This is a dedicated outbound appointment-setting role focused on building genuine relationships with prospective and past patients through thoughtful, empathetic phone conversations — not transactional cold-calling. The primary goal is to help patients with neurological conditions access care while supporting the clinic’s continued growth. This role is ideal for someone who is naturally relationship-driven, emotionally resilient, highly organized, and genuinely passionate about helping individuals with neurological conditions such as stroke, traumatic brain injury (TBI), multiple sclerosis (MS), and Parkinson’s disease. Key Responsibilities - Outbound Appointment Setting & Relationship Building - Make outbound calls to Facebook leads, Google leads, and past patients to schedule evaluations and appointments. - Conduct thoughtful, relationship-based phone conversations focused on building trust and rapport. - Follow up consistently with prospective and past patients without being overly transactional or aggressive. - Handle objections empathetically while maintaining professionalism and persistence. - Schedule qualified patient evaluations directly onto the clinic calendar. - Maintain detailed follow-up tasks and callback commitments within the CRM system. - CRM & Documentation Management - Maintain accurate call notes and CRM hygiene within Go High Level (GHL). - Track outreach efforts, follow-up schedules, and patient interactions carefully. - Submit detailed end-of-day reports using the provided reporting template. - Review call recordings and continuously improve communication and outreach performance. - Ensure all patient data and communications remain organized and confidential. - Team Collaboration & Workflow Support - Participate in weekly coaching and performance review meetings. - Attend team meetings with video on at all times. - Communicate consistently with the clinic owner and team through Slack and Loom. - Demonstrate initiative, accountability, and willingness to improve through feedback and coaching. Qualifications - Experience in appointment setting, patient coordination, outbound calling, or relationship-based sales. - Strong English communication skills with a warm, empathetic, and confident phone presence. - Highly organized with strong CRM discipline and attention to detail. - Ability to work independently and follow through consistently on callback commitments. - Comfortable handling rejection and maintaining positive energy throughout the day. - Experience using CRM systems such as Go High Level or similar platforms strongly preferred. - Healthcare, physical therapy, or neurological rehabilitation experience is a plus. Requirements - Comfortable using time-tracking software and maintaining accurate daily work logs as part of the team workflow. - Reliable internet setup with a professional camera and quality headset for team meetings and coaching sessions. - Genuine interest in neurological rehabilitation and supporting patients with conditions such as stroke, TBI, MS, or Parkinson’s disease. - Strong relationship-building approach focused on empathy, trust, and meaningful conversations rather than aggressive sales tactics. Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families across the Globe.