Role Description Lap of Love Veterinary Hospice seeks to add a key member to its growing team by employing a dynamic Software Support Analyst to support Lap of Love’s Innovation and Technology department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by troubleshooting issues and questions users encounter with our proprietary, practice management software. The Software Support Analyst will also perform quality assurance testing of bug fixes and platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others. Essential Functions and Responsibilities - Be the initial point-of-contact for support tickets submitted by Lap of Love users and triage appropriately. - Gather information and collaborate with internal subject matter experts as needed to resolve issues reported to the product team. - Manage the lifecycle of tasks submitted to the programmers, including: - Creating the task. - Testing the fix in the QA environment. - Communicating its resolution to the user who reported the issue. - Supporting deployment of the fix to the Live environment. - Create documentation about Lap of Love’s proprietary software system (Sunshine) as appropriate and memorialize it in our internal knowledge base. - Perform additional tasks when requested by the product team. - Abide by Lap of Love’s Core Values: - Truly Love Humanity (humble, help above all else, mindful). - Passionate About Culture (adaptable, purpose-driven, above & beyond). - Reputational Excellence (professional, self-motivated, reliable). Qualifications - Minimum of 2 years in a software support role required. - Associate of Arts degree or higher preferred. - Previous experience utilizing CRM software preferred. - Outstanding analytical, problem-solving, and organizational abilities. - Strong attention to detail. - Top-notch oral and written communication skills. - Engage with staff confidently and professionally at all levels and across multiple departments. - Self-starter with excellent follow-up skills, knowing what needs to be done and taking initiative to do so without hesitation. - Possess an enthusiastic and ambitious attitude. - Create concise and detailed technical documentation. - Demonstrate a professional demeanor, compassion for clients, control, and confidence in all aspects of the position. Requirements - Some early mornings or late nights may be required. - Able to sit for prolonged periods of time of up to 8 hours per day. - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing. - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen, and type on a keyboard for prolonged periods of time of up to 8 hours per day. - Able to multitask using multiple computer tabs/platforms while engaging in conversation. - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records. - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite. - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms. - Access to reliable and secure internet. - Maintain confidentiality of all patient, client, and business information. - Comply with all applicable laws, regulations, policies, procedures, and guidelines. Benefits - Health Insurance Plan (Medical) with 100% employee paid HSA option available. - Dental and Vision Plans. - Retirement Plan (Traditional 401k with 3% match and Roth 401k). - Paid Time Off. - Bereavement Leave. - Paid Parental Leave. - Company Funded Wellness Resources (Mental, Financial, and Physical). - Life Insurance (Basic, Voluntary, and AD&D). - Short Term and Long Term Disability Insurance. - Training & Development. - Pet Insurance.

Role Description UPMC Corporate Revenue Cycle is hiring a Coder I, Technical, to join our Same Day Surgery Coding team! This position will be a work-from-home position working Monday through Friday during business hours. In this role you will code same-day surgery accounts, CPT procedures, and diagnosis coding. This role requires ICD-10 diagnosis coding skills, as well as knowledge of billing and coding guidelines. - Review the physician script, order or chief complaint as documented in a diagnostic report to determine the appropriate ICD-10 code. - Ensure diagnosis codes meet local medical necessity guidelines for ancillary tests that were ordered. Responsibilities: - Refer problem accounts to appropriate coding or management personnel for resolution. - Meet appropriate coding productivity and quality standards within the time frame established by management staff. - Adhere to internal department policies and procedures to ensure efficient work processes. - Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. - Maintain continuing education by attending seminars, reviewing updated CPT assistant guidelines and updated coding clinics. - Review coding for accuracy and completeness prior to submission to billing system utilizing CCI edits. - Utilize standard coding guidelines and principles and coding clinics to assign the appropriate ICD-9-CM/ICD-10-CM, CPT and DSM IV codes for outpatient records to ensure accurate reimbursement. - Determine diagnoses that were treated, monitored and evaluated and procedures done during the episode of care are sequenced in order of their clinical significance to accurately assign the appropriate APC/ASC or payment tier under the Prospective Payment system or DSM IV methodology to guarantee accurate reimbursement on UPMC patients. - Utilize computer applications and resources essential to completing the coding process efficiently, such as hospital information systems, EHR information systems, encoders and electronic medical record repositories. - If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. - Complete work assignments in a timely manner and understand the workflow of the department including routing cases appropriately in the electronic systems. - Code by assigning and verifying the principle and secondary diagnoses (ICD-9-CM/ICD-10-CM) and procedures (CPT codes or DSM, IV if applicable) by thoroughly reviewing all documentation available at the time of coding. - Complete a non coding time productivity sheet as required/applicable. Qualifications - High School or GED equivalent. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program with a curriculum that includes Anatomy and Physiology, Medical Terminology, ICD-9-CM/ICD 10 and CPT Coding Guidelines and Procedures. - Six months hospitals coding experience preferred. Licensure, Certifications, and Clearances - Act 34 Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

• Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments. • Build and maintain strong relationships with customers and partners • Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues. • Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices. • Participate in developing documentation, knowledge base, and technical articles on Acronis' products. • Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way. • Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).

• Provide technical support to Cohesity customers, partners, and field support staff • Respond to customer inquiries for assigned product(s) • Work with Cohesity customers to answer technical questions and provide solutions • Research, document, and collaborate on cases as required • Participate in Technical Support Engineer Process Community Meetings and Innovation Teams • Diagnose technically complex case issues and engage senior team members to resolve