• Provide technical support to Cohesity customers, partners, and field support staff • Respond to customer inquiries for assigned product(s) • Work with Cohesity customers to answer technical questions and provide solutions • Research, document, and collaborate on cases as required • Participate in Technical Support Engineer Process Community Meetings and Innovation Teams • Diagnose technically complex case issues and engage senior team members to resolve

Role Description Woolpert is hiring a Senior Geospatial Specialist to join our dynamic Survey & Geomatics team in Albuquerque, NM to support land surveying, reality capture (mobile mapping and terrestrial scanning), UAS, and geodetic projects. This position is primarily responsible for: - Scan registration - Survey data processing and adjustments - Feature extraction - Staff training - Team management - Cost estimating - Scheduling - Technical oversight - Project reporting The position is key in establishing and improving internal and external client relationships, growth, and assisting our project management teams with securing repeat opportunities within a client base. Qualified candidates will have experience with mobile and terrestrial Lidar technology. Excellent communication and computer skills are necessary. Experience with GPS/RTK, UAS, mobile and terrestrial Lidar sensors, IMU and DME technology is required. Qualifications - Bachelor’s degree in Surveying, Geodetic Science, Geographic Information Systems (GIS), Geography, Engineering, or related field with 10+ years of professional geospatial-related experience required - Master’s degree with 8+ years of experience, or PhD with 5+ years of experience also accepted - Must have practical knowledge of survey and Lidar principles as well as DOT specifications - Working knowledge of software associated with Lidar and survey data processing - Experience with the following software packages: TopoDOT, Microstation Connect, OpenRoads Designer, Leica Pegasus Manager / Leica MMS Software (Cyclone), Terra Solid, BIM – Revit, Civil 3D, ArcGIS - Proven ability to effectively present information before groups of clients or employees - Experience with reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedural manuals - Ability to work independently and with a team to bring projects to completion - Must display a focus on innovation and process improvement - Must have excellent verbal and written communication, problem-solving, and data management skills Requirements - Must possess work authorization in the country the job is located Benefits - Freedom to Work program: Set your own schedule and location (as appropriate) - Principal program: Earn the opportunity to become an owner of the firm - Flexible paid time off/vacation: Take time off when it makes sense for you and your team - Career development: Explore a wide range of learning and growth opportunities within and across industries - Health, life, vision, and dental insurance: Cover all your medical bases - Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

• Efficiently manage and prioritize incoming support tickets. • Troubleshoot and resolve technical issues related to company products and services. • Provide accurate and timely responses to customer inquiries. • Escalate complex issues to the appropriate internal teams when necessary. • Deliver immediate assistance for emergency situations. • Handle inbound customer calls and provide clear, concise explanations of technical concepts. • Foster strong customer relationships through effective communication and problem-solving. • Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. • Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. • Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. • Stay informed about product updates, features, and best practices. • Participate in regular training sessions to maintain expertise in company products and services. • Accurately document issues and resolutions using Salesforce or other CRM tools.

• Incident ownership: Manage complex incidents from triage through resolution, coordinate cross-functional resources, conduct post-incident reviews, and communicate promptly with stakeholders. • Technical investigation: Analyze logs, traces, metrics, and data queries to diagnose issues across backend services, integrations, payment rails, and custody systems. • Reproduce issues in test environments as needed. • Escalation and collaboration: Partner with Engineering, DevOps, and Product teams to prioritize fixes, develop mitigation plans, and track progress toward resolution. • Knowledge management: Develop and maintain technical runbooks, troubleshooting guides, and customer-facing incident updates. • Coach L1/L2 agents on common issues and their resolutions. • Monitoring and alerting: Define effective alerts, adjust thresholds, and reduce noise to improve incident detection and response times. • Release support: Participate in release reviews, validate deployments in staging and production, and conduct targeted post-release checks to detect regressions early. • Continuous improvement: Lead initiatives to eliminate recurring incidents, automate investigations, and enhance observability and telemetry across the stack. • Customer communication: Deliver clear, timely, and professional updates to customers and stakeholders throughout incident lifecycles, ensuring expectations are managed and outcomes are documented.