• Responsible for the overall performance of the team and manage all day to day activities. • Provide coaching development and assessment reporting for the Patient Coordinator teams. • Establish positive working relationships with all key customer segments (internal and external). • Cross collaborates with other key stakeholders to develop and share best practices. • Work assigned territory to maintain & support existing customers. • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. • Help manage our business system tools (e.g. QlikView, Salesforce). • Perform other duties as assigned. • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Support the promotion and sale of pharmaceutical products to existing and prospective customers • Build assigned territories by prospecting for new customers • Execute assigned territory activities and call plans • Provide responsive customer service and resolve routine inquiries • Maintain accurate records of customer interactions using CRM systems

Title: Inside Sales representative - Maternity leave Location: Milan Milano Italy Full time Remote At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Works within the guidelines from Services Sales Leader & from company established guidelines & policies, which may be explicit in writing or implicit with company culture & overall goal statements. The primary responsibility of Inside Sales Representative is advancing the sales of the company services products by telephone and occasional site visits. Telephone selling to a wide range of accounts. Achieves quarterly and annual Orders, Revenues and Compliance sales targets. Directly impacts on the coverage, growth and profitability of contract renewals, warranty conversion, T&M conversions, Cold Calling, Fixed Price Services and New Business and has indirect impact on contracts sold upfront with instruments. Your key responsibilities: - Proactively pursues all identified sales opportunities within the assigned territory through structured account planning, with the objective of meeting and exceeding targets. Utilizes consultative selling techniques to understand customer needs and deliver tailored solutions, including contract renewals, expansion (new business) within existing accounts, and the promotion of a portfolio of new services such as Training Courses, Bioinformatics Services, and Compliance Services. Leverages all relevant resources to effectively close sales in favor of the company. - Works together with product sales to optimize the sales of upfront contracts and coordinate the approach on accounts assigned to service management. - Participate in sales, product and systems training, marketing campaigns, special projects as presented by the Company to develop appropriate selling skills consistent with Company philosophy, policies, and procedures. - Apply data sources to analyze and develop sales opportunities with the greatest ROI. Communicate key driven activities, market trends, and changing customer development plans and priorities. - Builds and maintains relationships with customers and potential customers in assigned territory to ensure services information is communicated and strategic and competitor information is gathered. Able to discuss customer workflows and relate customer's work to potential services the customer may need to be successful. - Accurately forecasts future business on a regular basis, or at the request of the Sales Leader. Starts negotiations early by planning activities well ahead and involves relevant functions such as Service Management, Instrument Sales and others. Makes best use of available tools to aid territory planning. - Maintains a pipeline of opportunities updated to meet or exceed all sales objectives. - Develops and maintains detailed customer/prospect records and ensures that the relevant sales tools reflect this information (e.g Sales Forecast & Territory Plan) Your requirements: - Minimum BSc or Master within Life Sciences or other areas - Experience in a sales role is beneficial but not essential - Must be based in Italy for this remote position - Fluency in, English and Italian (mandatory) - CV in English - Strong tele sales and communications skills to effectively discuss customer's needs to sell services by telephone with occasional site visits (up to 25% travel) - Strong analytical skills to assess and prioritize sales opportunities and develop sales forecasts - Demonstrated solid organizational, time management and prioritization skills - Demonstrated success in forming inter-departmental relationships and excellence in oral and written communications skills - Demonstrated ability to operate independently, with initiative, and good business judgment - Good Microsoft Office Skills - SAP and Salesforce skills are beneficia

• Listing leads receive fast, professional, and consistent follow-up. • Qualified appointments are scheduled efficiently for the agent team. • CRM records, notes, and follow-up tasks remain accurate and organized. • Appointment confirmations and show rates remain high. • Daily activity and conversion metrics are tracked consistently. • Call, text, and email inbound listing leads to set qualified appointments for agents. • Build rapport quickly through confident, consultative conversations. • Follow proven scripts while maintaining natural communication. • Qualify leads based on: Motivation Timeline Decision-makers Competition Pricing expectations. • Handle objections professionally and guide leads toward the next step. • Maintain accurate CRM records including: Notes Statuses Tags Follow-up tasks Appointment details. • Ensure follow-up processes are completed consistently and on time. • Confirm appointments and improve show rates through reminders and preparation. • Track and report daily and weekly KPIs including: Calls made Contacts reached Appointments set Show rates. • Operate within company standards and real estate compliance guidelines. • Maintain strong organization and execution in a high-volume environment.