Operations Coordinator
Location
California
Posted
58 days ago
Salary
$28 - $30 / hour
Seniority
Mid Level
Job Description
Operations Coordinator
Tandem Diabetes Care
• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines • Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member • Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments • Process schedule requests for families who need to add, move, or adjust care visits • Support the scheduling team with schedule mechanics when needed • Return and resolve voicemails received during your shift • Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns • Escalate urgent client or caregiver issues to the appropriate manager • Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness • Help identify patterns that may indicate caregiver reliability or retention concerns • Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support • Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins • Maintain accurate documentation of all client and caregiver interactions • Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day • Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery
Job Requirements
- 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency
- Direct experience communicating with caregivers and clients in a fast-paced care environment
- Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred
- Comfortable working remotely while staying highly responsive and organized
- Strong written and verbal communication skills
- Strong documentation habits and attention to detail
- Ability to manage competing priorities and frequent context switching
- Bachelor’s degree preferred, but not required
Benefits
- Comprehensive benefits, including medical, dental, and vision
- 401(k) with company match
- Paid time off
- Fully remote role with a highly collaborative team
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