Role Description The Senior Director of Disaster Operations provides executive leadership for all Response, Debris Management, and Logistics operations across AC Disaster Consulting (ACDC). This role is responsible for leading, integrating, and advancing disaster response, logistics, and debris management services for public, private, and non-profit sector clients nationwide. The Senior Director serves as a subject matter expert, strategic leader, and trusted advisor, ensuring operational excellence, regulatory compliance, client satisfaction, and sustainable growth. All activities are guided by ACDC’s Corporate Values Platform. Qualifications - Bachelor’s degree in emergency management, public safety, or a closely related field. - 10+ years of advanced experience in emergency management, including Response and Debris Management. - 5-7+ years’ leadership experience including leading complex portions of disaster response projects teams/tasks, program management or full scope debris projects/programs. - Demonstrated working knowledge of full scope Emergency Management protocols and familiarity with state and local plans, agencies, and funding sources. - Proficient in Microsoft Office 365, particularly Excel. Requirements - Must be 18 years of age or older. - Must pass background check upon offer of employment. - Eligibility to work in the United States is required. Benefits - Medical, Vision, and Dental Insurance. - Short-Term Disability/Voluntary Long-Term Disability. - 401(k) Account with Company Match. - Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals. - Paid Parental Leave. - Training and Professional Development Opportunities. - Corporate Computer. - Time off to Volunteer. - Cell Phone Allowance.

• Own the full project lifecycle from client intake to final delivery • Partner directly with clients to translate goals into briefs, timelines, and milestones • Build and rebalance production schedules across editors and photo/video crews • Run QC reviews on audio, color, exposure, pacing, and platform specs • Standardize SOPs to lift throughput and consistency • Ensure projects ship on time, on spec, and on brief

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Assist with session host provisioning, image updates, scaling support, and maintenance activities. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Respond to incidents, service requests, and operational alerts within defined service levels. • Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. • Execute approved changes in accordance with change management procedures and maintenance windows. • Identify recurring issues and contribute to problem management and continuous service improvement efforts.

• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines • Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member • Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments • Process schedule requests for families who need to add, move, or adjust care visits • Support the scheduling team with schedule mechanics when needed • Return and resolve voicemails received during your shift • Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns • Escalate urgent client or caregiver issues to the appropriate manager • Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness • Help identify patterns that may indicate caregiver reliability or retention concerns • Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support • Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins • Maintain accurate documentation of all client and caregiver interactions • Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day • Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery