• Own the full project lifecycle from client intake to final delivery • Partner directly with clients to translate goals into briefs, timelines, and milestones • Build and rebalance production schedules across editors and photo/video crews • Run QC reviews on audio, color, exposure, pacing, and platform specs • Standardize SOPs to lift throughput and consistency • Ensure projects ship on time, on spec, and on brief

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Assist with session host provisioning, image updates, scaling support, and maintenance activities. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Respond to incidents, service requests, and operational alerts within defined service levels. • Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. • Execute approved changes in accordance with change management procedures and maintenance windows. • Identify recurring issues and contribute to problem management and continuous service improvement efforts.

• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines • Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member • Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments • Process schedule requests for families who need to add, move, or adjust care visits • Support the scheduling team with schedule mechanics when needed • Return and resolve voicemails received during your shift • Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns • Escalate urgent client or caregiver issues to the appropriate manager • Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness • Help identify patterns that may indicate caregiver reliability or retention concerns • Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support • Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins • Maintain accurate documentation of all client and caregiver interactions • Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day • Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery

• Support and scale CoreWeave’s internal IT environment • Blend hands-on end-user and systems support with automation, platform ownership, and process improvement • Work daily across identity, endpoints, SaaS platforms, and office infrastructure • Contribute to repeatable, scalable solutions that support a growing, distributed workforce • Exercise strong technical depth and sound operational judgment in a fast-moving environment