Williams-Sonoma, Inc.

• Partner with Retail account executives as operational support in their territory-specific pipeline of business. • Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status. • Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs. • Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics). • Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks. • Support Care Center teams with “triage” plans for customer escalations. • Participate in account executive pipeline sales reviews. • Execute stock checks and alternate product suggestions in partnership with the Planning team.

• Develop, manage, and grow the B2B client base/sales pipeline. You will leverage and build relationships, facilitate project-based solutions and work with the cross-functional team to close large volume orders across all WSI Brands. • Promote WSI products and services to prospective and existing Business to Business clients through a variety of outreach opportunities to include telephone contacts, office and site visits, in-store events and tradeshows. • Leverage existing relationships with developers, owner/operators and end users to drive large volume sales and manage both existing and new project opportunities. • Work closely with the territory teams and B2B leadership, conducting continuous follow-up on outstanding quotes and identifying new opportunities to generate additional sales. • Effectively represent WSI through outstanding product knowledge and outstanding service. Partner with the care center support teams and corporate office partners as needed to ensure best in class service is being provided. • Develop and execute strategic business plan/sales strategy for driving sales growth across all brands. • Proactively seek opportunities for expansion in new industry verticals, including research + pipeline development (Senior Living, Cruise, Education, Government, Healthcare, etc.) • Partner with cross functional subject matter experts to deliver the WSI value proposition and effectively execute your sales strategy. • Develop integrated solutions through collaboration and proactive communication. • Maintain/track your business pipeline using SalesForce.

Assist in maintaining data integrity and managing samples while collaborating with cross-functional teams. Support seasonal planning and reporting to identify business opportunities, ensuring effective communication with merchandise teams throughout...

Customer Service Representatives Location: Atlanta, GA, United States - Accepting applications from these states only - AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS Full-time and part-time availability Remote Job Description: Williams-Sonoma Inc. Why Join Us? Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day? If you're someone who: - Brings positive energy - Solves problems with confidence - Loves great products and even better discounts …then you'll feel right at home here! Your Day-to-Day (Essential Functions): Customer-Focused Support - Serve as the first point of contact for customer inquiries via phone - Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. - Handle escalations with professionalism, ensuring a smooth resolution process. Problem-Solving & Ownership - Apply critical thinking to troubleshoot issues and offer appropriate solutions. - Approve adjustments, returns, or other resolutions within established guidelines. - Follow up with customers to ensure complete satisfaction and issue solutions. Service with Integrity - Uphold company values by providing honest, ethical, and transparent support. - Maintain confidentiality of customer data and company policies. - Stay informed about product updates, policies, and procedures to provide accurate information. Collaboration & Continuous Growth - Work closely with team members and leadership to improve service processes. - Participate in ongoing training to enhance skills and stay ahead in customer service excellence. - Provide feedback to improve company policies and customer experience strategies. What We Offer: - Competitive pay starting at $15.00/hr - Recognition based incentives and bonuses - PTO, Vacation, and Sick Pay benefits - Medical, Dental, Vision, 401k and much more! - Employee discounts and perks (up to 40% off most products and brands) What We're Looking For: - 1+ years of customer service experience (retail, call center, or hospitality preferred) - Strong communication skills - Ability to de-escalate and resolve issues professionally - Problem-solving mindset - You think fast and adapt quickly - Integrity and reliability - You do the right thing, even when no one is watching - Comfortable working in a fast-paced environment with performance goals - Tech-savvy - Ability to navigate multiple systems and multitask efficiently Technology requirements: In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below. Devices not acceptable: Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable. Operating Systems: - Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations - Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations - Mac IOS 13 or newer What if I have an Education or Enterprise edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization). What if I am using a Windows Insider version of Windows? Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows. What if I am using an older version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1. What kind of software do I need? A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated. What antivirus protection do I need? You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers. Web Browser: Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome. Random Access Memory (RAM): 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment Internal Storage: You must have enough free space available to both install needed systems and run these systems effectively. Display/Monitor: Minimum Optimal Screen Resolution: 1920 x 1080 Devices and peripherals needed: External mouse* (wired preferred) Keyboard (wired preferred) Webcam (will be utilized for Training and meetings USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable) We highly recommend you have the following headsets for best results during your employment. Jabra Evolve 20 UC Logitech H390 Other recommendations will be included in the system requirements documentation provided later in the process Headset models NOT supported MPOW Cyber Acoustics NUBOW We do not recommend using built-in laptop track pads Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

Support inventory planning by creating item-level sales plans, ensuring product assortment meets requirements, determining order quantities, and analyzing inventory for potential opportunities or liabilities. Execute and distribute departmental...

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Business Sales Operations: Brand Standards is an integral support partner for the B2B team. This role is responsible for providing hands-on operational management of our enterprise accounts. The operations manager will be the main point of contact for internal and external stakeholders. They will work cross functionally with customer service, logistics, inventory planning and product development teams to drive projects forward and maintain revenue goals for our strategic partners. This is a remote position, can be based anywhere in Central or Eastern Time Zone. - Act as single point of contact for internal team (account Director, inventory, customer service, logistics and product development teams). - Run weekly cross functional meetings and hold stakeholders accountable for action items and follow ups. - Work closely with the account Director to act as secondary point of contact for external client partners. - Field client questions to appropriate SME. - Support opportunities to upsell and grow account spend, triage inbound communication and loop in account Director as needed. - Manage existing project pipeline and ensure timely fulfillment of bulk orders. - Identify and action on changes to forecast and shipping calendars. - Manage order operations in partnership with customer service support and logistics teams – including: quoting, quote revisions, payments, keying instructions, inventory oversight, triaging fulfillment issues, identifying correct SME’s to resolve. - End to end project management of new orders from bid inquiry through order placement and final mile fulfillment. - Manage aftercare, QA and warranty claims. - Responsible for internal project trackers and external client reporting (updated & published on a weekly basis). Qualifications - Proficient in Microsoft Office (Excel, Word, PowerPoint). - Experience in project management with a focus on organization of large projects. - Strong organizational skills and expertise in working with cross-functional teams. - Ability to effectively communicate to internal and external partners. - Experienced in effective time management, problem-solving, and organization skills. Benefits - A generous discount on all WSI brands. - A 401(k) plan and other investment opportunities. - Paid vacations, holidays, and time off to volunteer. - Health benefits, dental and vision insurance, including same-sex domestic partner benefits. - Tax-free commuter benefits. - A wellness program that supports your physical, financial and emotional health. Company Description Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Business Sales Operations role is an integral support partner for the regional B2B Sales team. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics, and Care Center Support Teams throughout a project lifecycle. This is a remote position, can be based anywhere in Central or Eastern Time Zone. - Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business. - Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution. - Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook. - Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics). - Support product information/spec requests along with alternate bids and upselling opportunities. - Support Business call center support teams with “triage” plans for customer escalations. - Participate in account executive pipeline sales reviews. - Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team. Qualifications - Proficient in Microsoft Office (Excel, Word, PowerPoint). - Experience in project management with a focus on organization of large projects. - Strong organizational skills and expertise in working with cross-functional teams. - Ability to effectively communicate to internal and external partners. - Experienced in effective time management, problem-solving, and organization skills. - Strong presentation and communication skills. Ability to communicate concerns and business needs. Benefits - A generous discount on all WSI brands. - A 401(k) plan and other investment opportunities. - Paid vacations, holidays, and time off to volunteer. - Health benefits, dental and vision insurance, including same-sex domestic partner benefits. - Tax-free commuter benefits. - A wellness program that supports your physical, financial and emotional health. Company Description Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.