Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.
Account Manager, Growth Stage
Location
United States
Posted
8 days ago
Salary
$114.6K - $135K / year
Seniority
Senior
Job Description
Account Manager, Growth Stage
Vanta
• Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner. • Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers. • Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts. • Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc. • Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc). • Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrutinous pipeline hygiene. • Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.
Job Requirements
- Have 3+ years experience selling to or managing customers
- Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support
- Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
- Be highly motivated with a sense of urgency and willingness to adjust
- Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support
- Previous experience in security and compliance is not required, but highly desirable!
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Related Guides
Related Job Pages
More Account Manager Jobs
Senior Customer Account Manager
Employ HumanityDeveloping and celebrating exceptional leaders and workplaces
• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities. • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities. • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience. • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities. • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements. • Manage a high-volume book of business while applying a strategic, consultative approach to each account. • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.
• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company) • Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon • Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer • Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution • Ensure that all customer requests are handled with professionalism and within a timely manner • Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs • Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs • Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information • Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions • 15% domestic travel
• Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development • Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently • Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution • Ensure warranty and return requests are handled professionally, accurately and in a timely manner • Assist in communicating product updates, installation best practices, and technical resources to dealer partners
• Support the Director Global Partnerships and the team and interact with partners as required. • Provide overall administrative functions for the department. • Assist with Virtuoso marketing, events and initiatives which drive the partners’ production and increases engagement. • Assist with day-to-day aspects of the partnerships teams and provide administrative support. • Schedule meetings, coordinate calendars, invite speakers and other participants (Outlook, Teams, Zoho, etc.) • Follow up on any action items • Responsible for the distribution of external partner communications (Newsletters, Surveys, Emails, etc.) • Maintain internal dashboards, Smartsheets and documentation on v.com. • Maintain and track partner allocation, record RTAs, Approvals for all company events. • Liaise with Partners for event registration and questions. • Send event reminders to complete registration, assist with registrations as needed, enter partner credits. • Assist with event planning as needed (setting appointments, meetings, follow-ups, etc) • Collaborate with the Account Managers to ensure Engagement plan billing is properly recorded in systems. • Work with accounting to solve issues with invoices/billing and other related issues. • Log Account credits using the Accounting Smartsheet and other forms. • Liaise with Accounting team as needed to ensure partners submit surveys and payment. • Audit Partner profiles and briefs to ensure they are updated and complete. • Run audit reports. • Upload documentation to Partner profiles (strategy documents, contracts, insertion orders, notes, etc) • Monitor the team's Zoho Activities. • Run and share regular KPI reports for GPR Leadership. • Support projects as required (product development, supplier products, Editorial Mentions) • Support Director and Account Managers as directed.
