• Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development • Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently • Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution • Ensure warranty and return requests are handled professionally, accurately and in a timely manner • Assist in communicating product updates, installation best practices, and technical resources to dealer partners

• Support the Director Global Partnerships and the team and interact with partners as required. • Provide overall administrative functions for the department. • Assist with Virtuoso marketing, events and initiatives which drive the partners’ production and increases engagement. • Assist with day-to-day aspects of the partnerships teams and provide administrative support. • Schedule meetings, coordinate calendars, invite speakers and other participants (Outlook, Teams, Zoho, etc.) • Follow up on any action items • Responsible for the distribution of external partner communications (Newsletters, Surveys, Emails, etc.) • Maintain internal dashboards, Smartsheets and documentation on v.com. • Maintain and track partner allocation, record RTAs, Approvals for all company events. • Liaise with Partners for event registration and questions. • Send event reminders to complete registration, assist with registrations as needed, enter partner credits. • Assist with event planning as needed (setting appointments, meetings, follow-ups, etc) • Collaborate with the Account Managers to ensure Engagement plan billing is properly recorded in systems. • Work with accounting to solve issues with invoices/billing and other related issues. • Log Account credits using the Accounting Smartsheet and other forms. • Liaise with Accounting team as needed to ensure partners submit surveys and payment. • Audit Partner profiles and briefs to ensure they are updated and complete. • Run audit reports. • Upload documentation to Partner profiles (strategy documents, contracts, insertion orders, notes, etc) • Monitor the team's Zoho Activities. • Run and share regular KPI reports for GPR Leadership. • Support projects as required (product development, supplier products, Editorial Mentions) • Support Director and Account Managers as directed.

• Achieve planned Braeburn goals, and patient access to product objectives and other expected performance measures for assigned geography • Demonstrate mastery of sales competencies: • Business Acumen – Review, analyze and interpret reports / facts and data to plan and execute territory activities that ensure quarterly and annual objectives are met. Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery. Understand state law and policies to execute tactics within a local geography • Scientific Knowledge – Develop a solid understanding of disease state and product information communicated in a compliant manner consistent with the FDA-approved product labeling and REMS program • Customer Engagement – Engage with account personnel to prepare for sales call, uncover needs and opportunities, communicate approved solutions, address customer concerns, gain advance/commitment, post call analysis/next steps • Using internally approved materials, provide information to help inform physicians and office personnel about access related information for Braeburn’s products • Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processes, and procedures to optimize customer and patient experience • Collaborate effectively with all Braeburn cross-functional partners • Develop ongoing dialogue with customers to effectively anticipate and adapt to customers’ needs, as well as evolving market challenges and opportunities • Exercise sound judgment, and ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct • Exercise fiscal control of operational expenses

• Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle • You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build • You will then run scheduled appointments, uncover needs, and present Global Payments Point of Sale solutions to close sales in small to mid-sized businesses • Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas • Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota