• Support month-end close processes, updating financial models and consolidating actuals to provide actionable insights and variance analysis. • Provide guidance on financial performance, operational processes, and strategic planning. • Prepare, analyze, and distribute monthly financial reports and dashboards to leadership. • Collaborate with cross-functional teams to align inputs for monthly and annual forecasts. • Identify opportunities to improve and standardize financial processes, scorecards, and KPIs. • Track results and provide insights to key decision-makers to drive continuous improvement. • Deliver weekly and monthly financial insights to Operational and Finance leadership through analysis and critical thinking. • Evaluate financial trends, develop forecasts, and support annual operating plans. • Implement process improvements and efficiencies in the FP&A process. • Conduct ad-hoc financial analysis, modeling, and special projects as assigned. • Build strong partnerships across the business to ensure alignment and clarity on key drivers of performance.

• Serve as a strategic finance partner to GTM leadership, supporting Sales, Marketing, and Customer Success in driving revenue growth and efficient investment decisions. • Own financial planning, forecasting, and reporting across GTM functions, including ARR, pipeline conversion, CAC, ROI analysis, and campaign performance metrics. • Drive the GTM forecasting process end-to-end, managing short- and long-range plans, variance analysis, and key performance insights. • Develop and enhance driver-based models to forecast bookings, ARR, spend efficiency, and GTM productivity. • Provide actionable insights that shape GTM strategies, optimize resource allocation, and inform executive decision-making. • Collaborate closely with Sales, Marketing, and Finance leadership, as well as partners in Business Strategy, Deal Desk, and Revenue Analytics, to align financial plans with operating goals. • Lead and develop a high-performing team while fostering collaboration across the broader FP&A organization. • Drive continuous improvement in forecasting processes, tools, and data integrity in partnership with Revenue Analytics, Business Platforms, and IT. • Deliver executive-ready presentations and narratives, translating complex analysis into clear business insights. • Promote a culture of partnership and analytical excellence across GTM and Finance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a proactive and experienced Billing Manager to join our team. This role is a unique blend of revenue cycle management (RCM) expertise and customer success. The Billing Manager will be the primary point of contact for a portfolio of client accounts, overseeing both the financial health of each account and the performance of the billing teams assigned to them. This position sits at the critical intersection of revenue operations and client success. You'll be responsible for both maximizing revenue recovery through effective billing team management AND ensuring client satisfaction through proactive relationship management. This dual focus requires someone who's equally comfortable diving into the details of denial trends and having strategic conversations with practice leaders about their financial health. The ideal candidate is excited about this balanced approach - taking ownership of client outcomes while implementing the operational excellence needed to deliver results. This role will report directly to the Head of RCM. This role is full-time. We are open to remote candidates for this role. The base pay range for this role is $90,000–$130,000 per year. Your Impact - Client Relationship Management - Serve as the main point of contact for a portfolio of healthcare practices, building trust and ensuring high satisfaction - Collaborate closely with clients to understand their business needs and proactively offer solutions - Deliver regular performance updates and financial insights to clients, translating complex metrics into actionable recommendations - Revenue Recovery Leadership - Manage day-to-day billing operations, ensuring accurate claims submission, timely follow-up, and clean A/R management - Lead QA processes for worked denials and A/R to maintain high-quality standards - Oversee denial management, developing effective appeal strategies and tracking resolution - Identify account risks early and develop action plans to mitigate revenue leakage - Team & Process Optimization - Guide and prioritize the work of billing specialists to maximize revenue recovery - Monitor team capacity and performance, proactively addressing resource needs - Drive process improvements that enhance both efficiency and financial outcomes - Support client onboarding and transitions, ensuring smooth implementation of our services - Performance Analytics - Track and analyze key account metrics (A/R aging, denial rates, collection percentages) - Identify trends across accounts to inform best practices and process improvements - Translate data insights into strategic recommendations for both clients and internal teams Qualifications - 5+ years experience in Revenue Cycle Management, with especially strong skills in Accounts Receivable (A/R) and Denials Management - 2+ years experience directly managing billing teams or account teams - Ability to analyze metrics, spot trends, and make data-informed recommendations - Excellent organizational skills and a proactive approach to account management - Experience using major billing software systems (e.g., Epic, Athena, Kareo, AdvancedMD) Requirements - Passionate about Joyful Health’s mission - Customer-focused with the ability to build trust and manage expectations - Detail-oriented and organized, able to juggle multiple accounts, deadlines, and priorities - Excited about managing client relationships and overseeing billing operations Benefits - Comprehensive healthcare benefits - Unlimited PTO (with a minimum of 10 days off a year) - Flexibility to take care of yourself - Stipends for professional development courses & books - Regular team off-sites and events

• Create budgets and financial forecasts for a growing marketing agency • Review books monthly and project growth in revenue and costs • Provide executive management with support and advice • Oversee quality control of monthly accounting close process • Identify challenges and enhance forecasting results