This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by: - Making high-volume outbound calls to warm leads. - Confirming existing appointments with clients via phone calls, emails, or other communication channels. - Maintaining accurate records of client interactions and updating client information in our database. - Managing the calendar and resolving issues promptly and professionally. - Collaborating with the sales and operations teams to ensure seamless communication and client satisfaction. - Proactively identifying opportunities to enhance the client experience and providing feedback for process improvement. Qualifications - Excellent communication skills, both verbal and written. - Strong interpersonal skills with the ability to build rapport quickly. - Self-driven & motivated. - Exceptional organizational and time-management abilities. - Prior experience in customer service, account management, or a related field is preferred. - Proficiency in using CRM software and other relevant tools. Requirements - Applicants must be located in Illinois (IL) in the USA. Benefits - Paid time off. - Training & development. - Competitive salary. - Health insurance. - Profit sharing. Company Description Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area. Key to the Five Star Bath Solutions brand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.

• Generate leads through a variety of methods such as cold calling, emailing, social media, networking, attending industry events, account based management (ABM), etc • Conduct thorough research to identify target accounts, potential leads and key decision-makers and understand their needs, interests, and pain points • Collaborate with sales and marketing teams to develop and execute effective strategies for lead generation • Establish and maintain relationships with potential customers and educate them on the value of our solutions • Follow up on inbound leads and inquiries promptly • Qualify leads based on predefined criteria and pass them to the sales team • Collaborate with sales team to schedule meetings and demos for the sales team • Monitor market trends, industry news, and customer feedback to develop new sales opportunities • Prepare and present sales proposals, presentations, and quotes • Track customer accounts and update customer information in the customer relationship management system (CRM) • Provide regular reports on lead generation activities and outcomes • Stay updated on industry trends and product knowledge

• Act as a strategic engine for the SLED sales team • Manage the complete sales cycle for commercial-level business opportunities • Serve as a central point of contact with cross-functional teams • Take direct ownership of your individual pipeline • Oversee the renewal and quoting processes to ensure a seamless experience

• Collaborate with Marketing to develop initiatives and campaigns that generate marketing qualified leads (MQL’s) and/or sales qualified leads (SQL’s) with North America. • Develop new sales opportunities by engaging leads from events, digital channels, cold outreach, partner networks, and marketing programs. • Develop and implement campaigns in CRM (NetSuite) that build brand/product awareness and deliver increased MQL/SQL generation. • Provide marketing, sales and company leadership with weekly/monthly metrics (KPI’s) that clearly show the progress of the various lead generation programs. • Work closely with sales to identify ‘land and expand’ opportunities with existing customers and partners. • Work closely with marketing to develop new initiatives that build brand/product awareness.