Role Description The primary function of this role is to manage a designated book of clients, deliver exceptional service, support renewals and enrollments, and ensure the accurate and timely processing of information. This role serves as a key liaison between clients, carriers, and internal departments to maintain high satisfaction and retention. Key Responsibilities - Client Service and Relationship Management - Serve as the primary point of contact for assigned clients - Achieve a 92% retention rate on assigned book of business - Proactively reach out to clients and conduct ongoing account reviews - Remarket renewals when necessary - Provide timely, proactive communication and education throughout the client lifecycle - Address and resolve service issues related to billing, eligibility, claims, and coverage - Revenue Growth and Account Development - Review accounts during client interactions and recommend improved coverage - Identify account rounding opportunities and pursue them proactively - Identify coverages held with other agents - Renewals and Plan Marketing - Coordinate the renewal process including collecting census data, submitting to carriers, and reviewing proposals - Present renewal options to clients with attention to compliance and cost impact - Ensure timely execution of renewal materials and carrier requirements - Document all interactions in the management system - New Business and Sales - Audit new business files for accuracy and completeness - Send onboarding materials to clients post-sale - Quote and follow up on new business opportunities within 48 hours - Close business according to agency sales process - Earn commission when writing business not closed by Producer - Team and Carrier Coordination - Collaborate with producers, underwriters, carriers, and internal departments to ensure smooth plan administration - Manage day-to-day carrier and vendor communications on behalf of clients - Participate in team meetings and support agency-wide initiatives Qualifications - Active Texas General Lines Property and Casualty license, or ability to obtain within 90 days of hire - Personal Lines Account Management experience - Experience with Applied Epic; will consider other agency management systems - Proficiency with Microsoft Office Suite - Excellent verbal and written communication skills - Strong interpersonal skills with a client-first mentality - Highly organized with strong attention to detail and follow-through - Comfort with managing multiple deadlines in a fast-paced environment - Ability to work both independently and collaboratively - Positive attitude and professional working relationships - Strong attention to detail - Dependability and punctuality - Ability to pass a criminal background check, as permitted by law Benefits - Competitive Compensation Package - Health Insurance Plans (PPO, HSA, Copay Options) - Dental Insurance - Vision Insurance - Company Paid Disability Insurance - Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance - 401(k) with Safe Harbor Match - Paid Time Off and Paid Holidays

Role Description Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Qualifications - Empowered to grow - Emboldened to act - Inspired to innovate Requirements - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Benefits - Total compensation plans providing far more than just a great salary Company Description At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.

• The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. • Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. • Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort. • Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld. • Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment. • Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. • Ensure regional operations are in line with customer SLAs and program reporting approach / requirements. • Build and sustain long-term customer relationships. • Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations. • Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations. • Act as senior operational expert ensuring local operation adoption of global processes, tools and systems. • Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts. • Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations. • Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing. • Supports change management programs linked to the strategic scope that supports customer strategy. • Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side. • Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. • Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. • Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues.

• Drive outstanding territory sales performance and product demand to ensure sales forecasts are met or exceeded within the LHM by building and sustaining strong, trusting relationships with customers and influencing key stakeholders. • Leverage company approved marketing resources to effectively demonstrate clinical value as a solution to address identified customer and patient needs. • Leverage payer acumen to educate on patient access and affordability options. • Analyze qualitative and quantitative market data to assess business opportunities and priorities. • Build LHM-specific business plan and account plans to drive growth. • Be the quarterback of the LHM team by setting the local strategy, collaborating with cross-functional LHM field partners, driving alignment, and ensuring priorities are set appropriately. • Collaborate within LHM to gain formulary status as necessary for key health systems and centers of excellence. • Influence variety of stakeholders, including C & D suite, across an account to drive adoption and pull through. • Build and strengthen business relationships with LHM partners, such as local infusion service providers. • Support critical educational initiatives within the LHM. • Effectively manage the territory budget. • Work to develop future thought leaders in the field in conjunction with the TLL. • Execute all work to the highest level of compliance and demonstrate JJIM Values as a role model within the LHM.