Role Description This is a high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hours/Location: - Employees will work any 5 days between Monday and Sunday, with shifts from 8:00 AM to 5:00 PM. - You’ll enjoy the flexibility to work remotely from anywhere in the U.S. Primary Responsibilities: - Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers. - Process incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles. - Handle resolution/inquiries from members and/or providers. - Manage administrative intake of members. Qualifications - High School Diploma/GED - 2+ years of customer service experience - Intermediate level of experience with MS Word, Excel, and Outlook Requirements - Experience working within the health care industry and with health care insurance (preferred). - Experience working in a hospital, physician's office, or medical clinic setting (preferred). - Experience working in a call center (preferred). - A clerical or administrative support background (preferred). - Knowledge of ICD-9 and CPT codes (preferred). - *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. - We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. - UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management. • Configure, maintain, and optimize: Custom fields, Input forms, Loan templates, Dashboards and reporting, Workflow automation, Task-based processes, eFolder settings and document libraries. • Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners. • Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, Trigger and Automated Condition Logic, Input Form Logic and Custom Field Automation. • Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met. • Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations. • Test, validate, and deploy Encompass enhancements, system updates, and new functionality. • Maintain clear documentation related to system configurations, processes, and enhancements. • Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution. • Support onboarding and offboarding processes, including user access management and security controls. • Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals. • Manage integrations with third-party vendors and maintain related system access and functionality. • Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization. • Perform other duties as assigned to support team and company objectives.

• Oversee all aspects of Docusign’s global equity plans and programs across the award lifecycle, including RSUs, PSUs and ESPP • Lead and develop Docusign’s stock plan administration team and processes to deliver excellence over the long term • Build and enhance the tools, technology, integrations, automations and other processes that enable equity compensation at scale for a publicly traded company, including support for audit, IRS, SOX, SEC and other compliance requirements • Serve as Docusign’s senior equity expert, advising Legal, HR, Finance and other teams as needed • Support Docusign’s global growth, working with internal partners and external experts to deliver efficient, compliant equity compensation and employee education inside and outside the U.S. • Work with Corporate Legal, Accounting and other teams to support external disclosures, including Section 16 filings and equity information in Docusign’s 10-Q/K, proxy and other SEC reports • Ensure accurate equity systems and records, including ownership of Equity Edge platform • Meet month-, quarter- and year-end reporting and reconciliation requirements timely and accurately • Coordinate with Payroll, Tax and other teams to ensure accurate and timely tax withholding and reporting • Oversee annual reporting forms and year-end tax statements required by global tax authorities • Deliver best-in-class participant self-service and support options for employee participants in RSU, ESPP and other programs • Design, deliver and evolve employee-facing education and enablement programs, including localized options outside the U.S. • Assist in review, operation and tracking for 10b5-1 plans

Role Description This position is ONLY Open to Montgomery County Government Employees: - Current Montgomery County Government employees - Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights - Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP) - Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship The anticipated hiring range for this position will be $98,662.00 to $127,966.00, based on the candidate’s qualifications and experience. Qualifications - Graduation from an accredited college or university with a Bachelor's Degree - Five (5) or more years of experience conducting consumer protection investigations - Experience reviewing and applying consumer protection laws - Experience developing investigative strategies - Experience supporting complex case development - Experience conducting research and analysis - Experience evaluating evidence and preparing findings or recommendations - An equivalent combination of education and experience may be substituted Requirements - Successful completion of a pre-employment medical evaluation, including a physical examination and drug screening - This position requires filing a Financial Disclosure Statement - Individuals appointed to this class will be required to serve a probationary period of twelve (12) months - Individuals promoted to this class will be required to serve a probationary period of six (6) months Benefits - Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity - Reasonable accommodations will be provided to applicants with disabilities - Hiring preference to certain categories of veterans and veterans/persons with a disability