• Overseeing administrative activities for client in SuccessFactors; • Creating items, classes, alternate job classifications, curricula, making assignments, retiring items, processing item credit, • Supporting client with questions about LMS, helping manage group inbox, • Participating in process improvement initiatives, assisting with development and maintenance of departmental job aids, • Attending and participating in team meetings, providing reporting and analysis on standard operating procedures and other training related efforts.

Role Description Provides administrative and operational support to the Editorial Manager (EM) and Editorial team. - Coordinate with Editorial Manager on communications to team. - Assists with assigning and tracking tasks for Journalists and Content Proofreaders. - Reviews and proofreads publications and correspondence for accuracy, grammar, formatting, and adherence to style guidelines. - Use Google Drive, Asana, and Slack to prepare, organize, and maintain editorial materials and records. - Assists with reviewing and generating graphics in Canva for publication materials. - Ensures publications and projects meet quality standards, specifications, and production deadlines. - Reviews drafts before being assigned to Editorial Manager for review. - Coordinate with other department leadership as requested by EM. - Other duties as assigned by EM. Qualifications - Available to volunteer 10+ hours per week. - Strong organizational, administrative, and time management skills. - Excellent written and verbal communication skills. - Strong proofreading, writing, and editing abilities. - Proficient with Asana, Slack, Adobe Acrobat, Google Drive (or similar software). - Detail-oriented with the ability to manage multiple projects and deadlines. - Ability to work independently and collaboratively in a team environment. - Previous administrative, editorial, or office support experience preferred. - Bachelor’s degree in English, Journalism, Communications, or related field preferred. - Prior experience supporting editorial, publishing, or communications teams is a plus. - Must be available during EST hours. Benefits - Flexible hours. - Opportunity to gain valuable work experience. - Work within a virtual environment. - Interact with others who share a passion for making a difference. - Develop skill sets, departmental cross-training, and leadership roles. - Mentoring opportunities.

Role Description This is a high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hours/Location: - Employees will work any 5 days between Monday and Sunday, with shifts from 8:00 AM to 5:00 PM. - You’ll enjoy the flexibility to work remotely from anywhere in the U.S. Primary Responsibilities: - Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers. - Process incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles. - Handle resolution/inquiries from members and/or providers. - Manage administrative intake of members. Qualifications - High School Diploma/GED - 2+ years of customer service experience - Intermediate level of experience with MS Word, Excel, and Outlook Requirements - Experience working within the health care industry and with health care insurance (preferred). - Experience working in a hospital, physician's office, or medical clinic setting (preferred). - Experience working in a call center (preferred). - A clerical or administrative support background (preferred). - Knowledge of ICD-9 and CPT codes (preferred). - *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. - We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. - UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management. • Configure, maintain, and optimize: Custom fields, Input forms, Loan templates, Dashboards and reporting, Workflow automation, Task-based processes, eFolder settings and document libraries. • Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners. • Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, Trigger and Automated Condition Logic, Input Form Logic and Custom Field Automation. • Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met. • Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations. • Test, validate, and deploy Encompass enhancements, system updates, and new functionality. • Maintain clear documentation related to system configurations, processes, and enhancements. • Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution. • Support onboarding and offboarding processes, including user access management and security controls. • Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals. • Manage integrations with third-party vendors and maintain related system access and functionality. • Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization. • Perform other duties as assigned to support team and company objectives.