• Design and implement Python and Azure-based solutions for complex business problems • Build and maintain RAG pipelines, multi-agent systems, and LLM-powered workflows • Optimize existing systems for performance and scalability • Ensure compliance with data privacy regulations

• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Design, build, and maintain scalable backend services and APIs that power Chattermill’s core analytics platform. • Architect reliable, maintainable distributed systems and contribute to the evolution of backend service design and infrastructure. • Own end-to-end delivery of backend engineering workstreams, from technical scoping and architecture through to implementation, testing, observability, and production support. • Integrate language models, agentic frameworks, and AI pipelines into core product and backend services. • Drive performance, reliability, and observability across high-throughput distributed data systems, including logging, tracing, alerting, and incident response. • Work with cloud infrastructure and distributed systems in GCP (preferred) or AWS environments. • Collaborate closely with Product to define scope, shape technical solutions, and explore new platform capabilities and features. • Contribute to engineering excellence through code reviews, architectural discussions, and continuous improvement of development standards across the team.

• Desarrollar, mantener y optimizar módulos personalizados dentro del entorno SugarCRM utilizando Module Builder y Module Loader. • Implementar nuevas funcionalidades, integraciones y upgrades de versión del sistema. • Colaborar en la definición técnica de mejoras y evolución del CRM junto con las áreas de negocio y TI. • Administrar y optimizar la base de datos MySQL, asegurando integridad y rendimiento. • Gestionar el control de versiones mediante GitHub y buenas prácticas de desarrollo colaborativo.