• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Design, build, and maintain scalable backend services and APIs that power Chattermill’s core analytics platform. • Architect reliable, maintainable distributed systems and contribute to the evolution of backend service design and infrastructure. • Own end-to-end delivery of backend engineering workstreams, from technical scoping and architecture through to implementation, testing, observability, and production support. • Integrate language models, agentic frameworks, and AI pipelines into core product and backend services. • Drive performance, reliability, and observability across high-throughput distributed data systems, including logging, tracing, alerting, and incident response. • Work with cloud infrastructure and distributed systems in GCP (preferred) or AWS environments. • Collaborate closely with Product to define scope, shape technical solutions, and explore new platform capabilities and features. • Contribute to engineering excellence through code reviews, architectural discussions, and continuous improvement of development standards across the team.

• Desarrollar, mantener y optimizar módulos personalizados dentro del entorno SugarCRM utilizando Module Builder y Module Loader. • Implementar nuevas funcionalidades, integraciones y upgrades de versión del sistema. • Colaborar en la definición técnica de mejoras y evolución del CRM junto con las áreas de negocio y TI. • Administrar y optimizar la base de datos MySQL, asegurando integridad y rendimiento. • Gestionar el control de versiones mediante GitHub y buenas prácticas de desarrollo colaborativo.

Role Description We are seeking a highly experienced Senior Microsoft Windows SQL Server DBA to take ownership of our enterprise database environments and drive application performance excellence. In this senior-level role you will serve as the subject matter expert for all SQL Server platforms, leading performance engineering initiatives, mentoring junior DBAs, and acting as the primary escalation point for critical incidents. You will partner closely with application development teams, infrastructure architects, and business stakeholders to ensure database systems are available, secure, and tuned to meet end-to-end application performance goals. Qualifications - 7+ years of hands-on SQL Server DBA experience in large-scale, mission-critical production environments. - Expert-level proficiency with Microsoft SQL Server 2019 / 2025 on Windows Server 2019 / 2022. - Advanced T-SQL skills: query optimization, execution plan analysis, index design, partitioning, and performance troubleshooting. - Deep expertise in application performance tuning: collaborating with developers to resolve ORM anti-patterns, N+1 queries, lock contention, and blocking chains. - Proven experience architecting and supporting Always On Availability Groups, WSFC, and DR failover in enterprise environments. - Strong command of Wait Statistics, DMVs, Extended Events, and Query Store for root-cause performance diagnosis. - Solid experience with point in time database restores, High-Availability failover, disaster recovery planning, and hands-on recovery testing. - Windows Server administration and Active Directory / Kerberos authentication for SQL Server. - Demonstrated ability to lead technical projects and mentor junior team members. - Familiarity with ITIL change, incident, and problem management processes. Requirements - Architect, install, configure, and maintain Microsoft SQL Server instances (2019, 2025, Azure SQL Database) across complex, multi-server Windows environments. - Lead end-to-end application performance engineering: analyze execution plans, identify problematic queries, and work with development teams to implement lasting optimizations at the code and schema level. - Proactively monitor application and database performance using Extended Events, DMVs, Wait Statistics analysis, and third-party tooling; establish baselines and SLA-aligned alerting thresholds. - Design, implement, and test robust backup and recovery strategies; own RTO/RPO targets and validate them through regular recovery drills. - Architect and maintain HA/DR solutions including Always On Availability Groups and Log Shipping across production and DR environments. - Govern database security: design role-based access controls, auditing frameworks, and encryption strategies in line with least-privilege and regulatory requirements. - Own capacity planning and storage forecasting; collaborate with infrastructure teams to ensure database platforms scale ahead of demand. - Lead database change governance: review and approve schema migrations, deployment scripts, and ORM-generated queries before they reach production. - Drive automation of routine DBA tasks (index maintenance, integrity checks, job monitoring) through PowerShell and SQL Agent. - Manage SQL Server patching and upgrades through a formal change management process, including pre- and post-upgrade validation. - Mentor and provide technical guidance to junior and mid-level DBAs; contribute to team knowledge-base and runbook documentation. - Serve as the senior escalation point in the on-call rotation, leading the response and post-incident review for Severity 1 database outages. Benefits - Microsoft certification: DP-300 (Azure Database Administrator Associate) or legacy MCSE Data Management & Analytics. - Experience with Azure SQL Database or SQL Server on Azure VMs in hybrid configurations. - Exposure to APM tooling (e.g. Dynatrace, AppDynamics, New Relic) and correlating application traces with database-level diagnostics. - Proficiency with Redgate SQL Monitor, SolarWinds DPA, SentryOne, or equivalent database monitoring platforms. - PowerShell scripting for DBA automation, including use of dbatools. - Experience with SSIS in a data warehousing or reporting context. - Knowledge of data governance and compliance frameworks such as GDPR, ISO 27001, or SOC 2. - Exposure to DevOps CI/CD pipelines with database deployments (e.g. Flyway, Liquibase, or Redgate Deployment Manager).