• Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations. • Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans. • Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time. • Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs. • Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently. • Support cross-team and cross-region resource sharing, including coordination that helps teams work effectively across broader delivery needs. • Maintain accurate workforce data for assigned resources, including skills, certifications, language capabilities, and availability details. • Reinforce process adoption and improve workflow consistency, helping the team build toward stronger forecasting, capacity planning, and operational partnership over time.

• Assist account managers in ensuring blood drives achieve goal through drive management activities such as: on-site recruitment at blood drives, giving presentations to sponsoring organizations, managing on-line appointment schedules including data entry of appointments, working sign-up tables or assisting in recruitment meeting preparations • Provide oversight and record keeping in both Hemasphere and online scheduling system (OLS) to ensure blood drives are properly managed and to provide tracking and statistical data on Sponsor group performance • Provide sufficient organizational and operational support to blood drive coordinators to ensure achievement of collection operation and annual goals • Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups to assist in meeting collection objectives and to comply with all relevant regulations, procedures and directives • Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity

• Participer à la gestion du processus de recrutement dans son ensemble • Rédiger, publier et diffuser les offres d’emploi • Présélectionner les candidatures • Conduire des entretiens de recrutement et rédiger les comptes rendus • Réaliser du sourcing et de la chasse de profils (CVthèques, réseaux sociaux, LinkedIn) • Contribuer à des projets RH (liés à la marque employeur, à l’attractivité et à l’amélioration des processus de recrutement, participation à des formations ...) • Participer à des forums et événements emploi • Certaines missions complémentaires pourront vous être confiées, telles que la réalisation d’études, de suivis ou le pilotage d’activités liées au recrutement.

• Serves Applicants by determining eligibility & hiring requirements; scheduling of new hire orientations; fulfilling requests. • Answers inquiries by clarifying desired information; researching, locating, and providing information as necessary. • Informs applicants by explaining orientation procedures; providing information; appointment scheduling/confirmations. • Fulfills requests by clarifying desired organization / branch goals. • Recognizing opportunities to up-sell positions; provide brief explanation of current jobs to applicants as requested. • Maintains call center database by logging all applicable information. • Updates job knowledge by participating in educational opportunities. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Not limited to other office tasks as assigned.