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Francophone Customer Service Agent
Location
Portugal
Posted
53 days ago
Salary
€1K / month
Seniority
Senior
Job Description
Francophone Customer Service Agent
Cross Border Talents
• Assist Francophone customers via phone, email, and chat • Troubleshoot issues and respond professionally and empathetically • Deliver positive, lasting customer experiences • Use internal systems and tools efficiently • Contribute to a motivated, collaborative team environment
Job Requirements
- Native French (written and spoken)
- Positive, customer-oriented, and solution-focused attitude
- Comfortable with technology and adaptable to new tools
- Customer support experience preferred but not required
- Valid work authorization in the EU for employment in Portugal
- Stable internet connection and a suitable home workspace
- Availability for rotating shifts (24/7) or Monday–Friday schedules depending on the project
Benefits
- Private health insurance from day one (full coverage after 6 months)
- Paid, ongoing training
- Career progression opportunities, including Team Lead positions
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