Role Description The WelbeHealth Advocate Supervisor, RN oversees the daily operations of the triage call center team, providing leadership and clinical guidance to RNs and LVNs to ensure timely, high-quality patient care and efficient call management. This role is accountable for process development and improvement, team management, staff scheduling, and training and development initiatives to support operational excellence and regulatory compliance. This role is different because the WelbeHealth Advocate Supervisor, RN at WelbeHealth: - Has the opportunity to lead and develop a fully remote team of RNs and LVNs, promoting flexibility and work-life balance while driving high-quality patient care. - Is part of a value-based care organization focused on improving patient outcomes through collaboration, innovation, and meaningful clinical impact. On the day-to-day, you will: - Lead the onboarding, training, coaching, and ongoing development of the WelbeHealth Advocate Nurses within the WelbeHealth Advocate Hub to ensure high-quality performance and engagement. - Oversee daily operations for the WelbeHealth Advocate Nurse team, including delegation of work, scheduling, and other duties required to meet the expected performance targets and goals, and service level expectations. - Identify systemic and operational issues and contribute to process improvement initiatives including root-cause analysis, solution implementation, and outcome monitoring. - Ensure team compliance with all organizational policies, regulatory requirements, performance standards, and departmental procedures. - Collaborate with cross-functional partners and market leaders as needed to resolve issues, improve coordination, and standardize processes across teams. Qualifications - Graduate of accredited school of nursing required; BSN required. - Unencumbered RN license required. - Minimum of five (5) years of nursing experience required, with at least two (2) years of experience in telehealth preferred. - Proficiency with technology, especially computers, software applications, and phone systems, including experience using electronic medical records systems. - Two (2) years of supervisory experience with demonstrated ability to mentor and develop team members. - Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects. - Ability to work independently with minimal supervision and prioritize in a fast-paced environment. - Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime. Benefits - Medical insurance coverage (Medical, Dental, Vision). - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days. - 401K savings + match. - Comprehensive compensation package including base pay and bonus. - Additional benefits. Compensation Offering $109,240.54 — $144,197.50 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment.

Role Description You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes. This is a part-time position with the potential to convert to full-time as the ACCESS Program scales. What you’ll do - Program operations & strategy: - Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states. - Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows. - Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program. - Manage operational budgeting, resource reporting, and cost management in partnership with Finance. - Clinician operations & team development: - Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews. - Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance. - Directly manage the Care Coordinator, providing clear direction, development, and accountability. - Billing, revenue cycle & outcomes: - Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end. - Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses. - Track program financial performance and flag risks to operational margins early. - Multi-state compliance & vendor relations: - Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles. - Coordinate closely with the Regulatory team to file and maintain CPAs in every active state. - Own and optimize external service agreements with lab, billing, credentialing, and technology vendors. - Patient safety & quality assurance: - Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership. - Own the delivery and tracking of mandatory patient safety training across the care team. Qualifications - 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred. - Proven track record scaling a virtual or distributed care model — you’ve built the infrastructure before, not just managed it. - Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements. - Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus. - Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs. - Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines. - Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage. Bonus Points for: - MHA, MBA in Healthcare, or equivalent advanced degree. - Experience with CMS chronic disease management programs or value-based care models. - Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity). - Experience in an early-stage or high-growth health tech environment. Benefits - Part-time 1099 contract to start, estimated at 20 hours per week, with a competitive hourly or project-based rate. - A structured path to full-time conversion as ACCESS scales toward 1,000+ patients — this is a ground-floor opportunity, not a permanent contractor role. - Open to candidates anywhere in the US — this role is fully remote. We have a preference for candidates based in or near Boston, as occasional in-office collaboration at our Boston headquarters is a plus, though not required. - Direct access to senior leadership and real ownership over how ACCESS is built — your decisions will shape the program from day one. - Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products.

Role Description Our Senior Loan Processor is responsible for providing quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range is $26.44/hr. - $28.84/hr. - Receives and reviews loan submissions, monitors incoming documents, and verifies data collected by Loan Officers or agents. - Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files. - Organizes and inputs loan information received into the company’s Loan Origination System (LOS). - Maintains open files, orders appraisals, sends verifications, and acquires documentation related to Borrower and property. - Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines. - Ensures that all loans are processed to meet Company and Investor guidelines. - Communicates with Escrow Officer/Settlement Agent, Title Officer, Realtor, Closing Agent, and Appraisal Management Company, and other external parties as required to resolve outstanding issues. - Communicates with Sales Management, Loan Officers, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and other internal staff as required to resolve outstanding issues. - Informs loan officer, agent, and/or borrower about discrepancies in title, appraisals, credit, employment, income and other file related items and status of the loan. - Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs. - Pulls or verifies credit reports and flood certificates as needed. - Submits completed file to Underwriting Department for approval. Qualifications - Maintains highly confidential information in accordance with Company’s privacy policy concerning borrower’s information. - Must demonstrate thorough knowledge of all aspects of mortgage loan processing function and underwriting guidelines. - Excellent computer skills and working knowledge of Microsoft Office products. - Strong skill in the use of office machines such as computer, copiers, fax machines. - Strong customer service skills. - Requires extremely high level of organizational skills and ability to work on several tasks simultaneously. - Ability to maintain constant contact with borrower and internal office staff. Benefits - Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

• Be a key driver of transformation in a mission-driven organization. • Work with a collaborative and forward-thinking leadership team. • Enjoy a culture that values innovation, integrity, and impact. • Lead cross-functional process improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies. • Partner with senior leaders and department heads to identify, prioritize, and execute process transformation opportunities. • Facilitate process mapping, root cause analysis, and re-engineering workshops to drive operational excellence. • Develop and implement quality measurement standards and KPIs to monitor performance and identify areas for improvement. • Design and analyze customer satisfaction surveys; translate insights into actionable process enhancements. • Serve as a consultative resource to business units, providing guidance on process documentation, standardization, and optimization. • Manage complex, broad-scope projects independently, ensuring alignment with strategic goals and timely delivery. • Provide tactical leadership and mentorship to project teams and junior staff. • Collaborate with executive leadership to remove barriers to success and ensure cross-functional alignment. • Contribute to the development and implementation of enterprise policies and best practices.