Withings

Role Description You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes. This is a part-time position with the potential to convert to full-time as the ACCESS Program scales. What you’ll do - Program operations & strategy: - Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states. - Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows. - Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program. - Manage operational budgeting, resource reporting, and cost management in partnership with Finance. - Clinician operations & team development: - Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews. - Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance. - Directly manage the Care Coordinator, providing clear direction, development, and accountability. - Billing, revenue cycle & outcomes: - Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end. - Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses. - Track program financial performance and flag risks to operational margins early. - Multi-state compliance & vendor relations: - Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles. - Coordinate closely with the Regulatory team to file and maintain CPAs in every active state. - Own and optimize external service agreements with lab, billing, credentialing, and technology vendors. - Patient safety & quality assurance: - Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership. - Own the delivery and tracking of mandatory patient safety training across the care team. Qualifications - 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred. - Proven track record scaling a virtual or distributed care model — you’ve built the infrastructure before, not just managed it. - Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements. - Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus. - Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs. - Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines. - Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage. Bonus Points for: - MHA, MBA in Healthcare, or equivalent advanced degree. - Experience with CMS chronic disease management programs or value-based care models. - Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity). - Experience in an early-stage or high-growth health tech environment. Benefits - Part-time 1099 contract to start, estimated at 20 hours per week, with a competitive hourly or project-based rate. - A structured path to full-time conversion as ACCESS scales toward 1,000+ patients — this is a ground-floor opportunity, not a permanent contractor role. - Open to candidates anywhere in the US — this role is fully remote. We have a preference for candidates based in or near Boston, as occasional in-office collaboration at our Boston headquarters is a plus, though not required. - Direct access to senior leadership and real ownership over how ACCESS is built — your decisions will shape the program from day one. - Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products.