• Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow • Provide ServiceNow customization and configuration including scripting, workflow administration, workspace configuration, report setup, module configuration, data imports and third-party software integration • Assist in development efforts that include custom portal pages, modules, API and software integrations, customized web pages, User interface policies and scripts • Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets • Collaborate with application teams to design and implement data interfaces with other enterprise application systems • Ensure proper operation and configuration of the platform through testing and validation • Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment • Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance • Design and develop custom scoped applications on the ServiceNow platform to meet business requirements • Develop and document operational best practices for the platform • Automate the processing of inbound emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows • Advance the maturity of the environment by researching and implementing new tools and technologies • Function as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform • Manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure seamless 24/7 incident response coverage • Maintain and improve CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management • Ensure platform configurations and customizations comply with organizational security policies and standards • Implement role-based access controls and manage user permissions • Support audits and compliance reporting related to ServiceNow usage • Support ITIL processes within ServiceNow including Incident, Problem, Change, and Request Management • Collaborate with process owners to enhance workflows and ensure alignment with business needs • Mentor less senior ServiceNow developers and administrators

Role Description GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company. Essential Duties and Responsibilities at All Levels: - Development and Design: - Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objectives and requirements. - Adhere to the SDLC, security standards, development guidelines and best practices. - Define system performance standards and KPI’s. - Estimate, track, and document all development efforts to departmental and team standards. - Collaborate with project managers, business analysts, and other developers during scoping, requirements gathering, and design phases. - Comply with all project plans throughout the development process. - Operational Support: - Provide exceptional customer, end-user, and stakeholder support. - Troubleshoot and debug solutions to resolve incidents and ongoing problems. - Monitor systems performance and identify areas of improvement. - Upgrade, reconfigure and improve solutions to achieve high usability, reliability, availability, accuracy, and performance. Backend and Integration Focus Addendum: - Responsible for design, implementation, testing, and support of software development with a focus on backend integration development. - Strong experience in modern large-scale, complex integration environments using multiple languages, web frameworks, and data formats such as JSON and XML. - Familiarity with modern RESTful micro-services and legacy SOAP based services. - Experience in telecommunications including OSS and BSS concepts such as customer relationship management, order management, provisioning, and billing. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field. - Minimum of three (3) years’ experience in software development, configuration engineering, or similar technical role. - Experience with multiple OS scripting languages and web-based scripting technology. Requirements - Ability to work with other developers and inter-disciplinary teams collaboratively and professionally. - Follow and enforce established procedures. - Research new configuration tools and methodologies. - Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains. - In-depth knowledge of software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks. - Understanding of TCP/IP and higher-level networking protocols such as HTTP, FTP. - Ability to make valid judgments and decisions. Benefits - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Supports a safe work environment by following all workplace safety rules and guidelines. - Consistently follows through on assigned tasks as expected. - Ability to provide training to team members on technology. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

Role Description As a Software Developer within the Product & Support team, you will design, develop, enhance and test Deployteq’s products. You will work independently while contributing to the wider technical direction, ensuring solutions align with the overall architecture and infrastructure. The role also involves knowledge sharing and continuous product improvement to maintain a competitive edge. Key Responsibilities - Design, develop and implement new product features and enhancements - Translate complex concepts and technical designs into structured software solutions - Provide technical input and guidance on complex challenges - Deliver second-line support for technical issues and defects - Review and support the work of junior developers - Contribute to development and testing environments - Follow internal processes and ISO 27001 standards to ensure quality and risk mitigation - Handle sensitive company and client data with discretion Qualifications - Bachelor’s degree (or equivalent experience) - 2–5 years’ experience in software development - Experience with object-oriented development and web technologies - Strong understanding of IT systems, computing, and internet technologies - Ability to translate abstract concepts into practical solutions Technical Skills - Core Technologies: PHP (7.x and above), MySQL, Apache - Programming & Scripting: SQL, Shell scripting, JavaScript / AJAX, Python - Infrastructure & Protocols: HTTP(S), SMTP, FTP/(S)FTP, SSH, Linux environments, Networking concepts, security, firewalls, load balancing, mail servers - Web Technologies: HTML, CSS, XML Personal Attributes - Strong technical curiosity and interest in emerging technologies - Proactive, with a strong sense of ownership - Able to clearly communicate and justify ideas - Collaborative team player with a pragmatic mindset - Detail-oriented and quality focused - Resilient, flexible and able to work under pressure We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include: - Black ITGers Together - LGBTQ+ Together - Mens Health Together - Muslims Together - Neurodiversity Together - Working Parents and Carers Together - Women In Tech Together

• Develop and maintain statistical programming standards and best practices • Provide technical expertise and leadership in the development of statistical programs • Collaborate with statisticians and other stakeholders to understand and address their programming needs • Ensure the accuracy and integrity of data and statistical outputs • Troubleshoot and resolve programming issues and challenges • Mentor and train junior programmers and other team members • Contribute to the continuous improvement of programming processes and tools • Design and implement efficient programming solutions to meet project requirements • Conduct code reviews and provide constructive feedback to ensure high-quality programming deliverables • Stay updated with the latest advancements in statistical programming and incorporate relevant techniques into practice